Yenni Tan

Experience

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  PT. “K” Line Indonesia

  Jan 2008 - Jan 2018

  Import Customer Service and documentation

  - Utilising experience and understanding in overseeing accurate and timely processing of customer orders, monitoring orders through fulfillment and payment process, ensuring to coordinate with relevant stakeholders to refine processes impacting overall service performance- Overseeing, managing and developing intervention strategies to mitigate gaps in delivery of logistics services, reviewing and improving strategies in approaching problems through synthesising and recognising problem information- Positively contributing to KPI performance through customer acknowledgement and excellent services knowledge, exhibiting open questioning skills that allow to make relevant recommendations to match the clients’ needs- Driving ongoing outcomes by delivering excellent customer service at all levels, while providing and supporting service behaviours that are above and beyond customer satisfaction and retention- Undertaking the key responsibility of reviewing the accuracy and preciseness of information required for all customer transactions on an ongoing basis to limit variances and increase individual and departmental efficiency- Constantly following and implementing departmental controls, protocols, and regulations, capable of maintaining ethical conduct at all times- Maintaining strict confidentiality of any information and sensitive materials received within the organisation at all times- Cultivating and maintaining professional working relationships with new and existing clients, providing high quality and continuous improvement in service delivery, resulting in positive outcomes- Displaying well-developed skills in prioritising conflicting needs and handling matters expeditiously, proactively, and with a consistent follow-through on processes for successful completion of tasks in a high-pressure environment Show less

• 

  Kurts Cakes

  Jan 2018 - Jan 2018

  Cafe Attendant
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  Coffee Booth

  Jan 2018 - Jan 2021

  Barista
• 

  Mellow Thai Restaurant and Cafe

  Jan 2018 - Jan 2018

  Food Service Worker
• 

  Indokitchen

  Jan 2020 - May 2022

  Catering Chef

  Small catering job started during the covid downturn. Creating and selling cold packed Indonesian Street Food specialtiest to the Indonesian community in Brisbane.

• 

  Avenue Learning Center

  Jan 2021 - Jan 2022

  Education Assistant
• 

  Stuart Park Primary School

  Jan 2022 - May 2022

  OSHC Educator
• 

  Randstad

  Jun 2022 - Oct 2022

  Assistant Educator
• 

  A.hartrodt Australia Pty Ltd

  Nov 2022 - now

  Import Coordinator