Heather Bruce

Experience

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  Kitchener Rangers

  Apr 2013 - Nov 2013

  - Responsible for promotions during game day - Handle media and director room set up and take down- Handle questions and concerns of players, fans, and other staff members - Problem solving in high intensity and high stress levels- Interact with OHL and NHL officials and professionals Member of the Kitchener Rangers Street Team, responsible for attending events put on by the city of Kitchener and Waterloo to interact with children of all ages and promote the Kitchener Rangers Hockey Association. Was responsible for loading and unloading equipment from the Street Team Truck, and set up and take down of all equipment.

  • Game Day Operations Staff

    Oct 2012 - Nov 2013

  • Street Team Staff

    Apr 2013 - Sept 2013
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  Rogers Communications

  Nov 2013 - Jul 2014

  Sales Representative

  - Responsible for meeting a personal sales quota each month- Provide information and product services to a wide variety of customers- Responsible for knowledge on varying promotions for a multitude of products and services

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  Sysco

  Jul 2014 - Jan 2017

  Inside Sales Representative

  - Responsible for aiding 8 Toronto based Marketing Associates with order taking and administrative duties in order to provide MA's with more time to grow their business - Provide customer's with the best possible customer service experience, focusing on order accuracy, speed while taking orders and building strong and meaningful relationships - Available to customer's anytime MA is not available - Provide customer with new product or menu ideas- Provides customer with solutions to problems- Being available to any customer who calls from anywhere in Sysco Canada - providing the best customer service experience- Responsible for wrap compliance, quality assurance scorecards, and continuous learning - Being our customers most valued business partner Show less

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  Sargent Farms

  Oct 2017 - Jul 2022

  Marketing, Social Media, Retail and E-commerce Manager

  * Responsible for all day-to-day operations of both retail locations • Providing solutions to all issues that may arise• Available to all staff and customers 7 days a week, during hours of operation • Involved in interview and hiring process from start to finish • Creating regular, holiday and training schedule for all employee’s • Oversee maintenance, cleaning, ordering, and all major decisions regarding retail stores • Interictal in the design and rebrand of retail stores • Responsible for 16 employee’s well-being and solutions to any interpersonal conflicts • Responsible for all inventory – inventory rotation, receiving, and removal • Providing all up to date and current COVID protocols instructed by Public Health and Sargent Farms• Execution of all in store and online deals – creation, implementation, advertising • Problem solving when human and system errors occur • Customer service manager, and only agent responsible for entire department • Responsible for identifying errors in the process and solutions to streamline process• Oversee training on Shopify platform for other departments • Creating strong relationships with all departments • Responsible for posting/reposting all content on all platforms• Responsible for answering all questions, comments, and concerns on all platforms• Monitor all platforms for rude, hateful, or unfavourable comments on all platforms• Create original content that positively reflects and represents the company• Arranging all graphics with outside marketing team • Creating posts when graphic designer isn’t available • Reposting comments and tags • Inception and execution of our “Farm Feature” program • Responsible for arranging all sponsorships and terms of sponsorships • Available to attend all events on weekends and after hours • Attend all events as the representative of Sargent Farms • Organize booths, POS, décor and contests • Coordinating with event organizers Show less

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  Canada Post / Postes Canada

  Aug 2022 - now

  • Resource Clerk

    Dec 2022 - now

  • Resource Officer

    Aug 2022 - now