Emily Furr

Experience

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  Brook Street Bureau PLC

  Apr 1999 - Nov 2005

  Training Officer

  Training Officer responsible for all part of the training cycle. Skills- Working with large learning groups 18 delegates+- Facilitating small workshops- 1:1 work- Role-playing- Identifying individuals strengths and weaknesses- Giving feedback, verbal and written- Analysing course feedbackExperience of - Identifying training needs- Delivery of induction, sales, customer service, coaching skills, systems training and management training courses. - Delivery and design of bespoke workshops to target problem areas. - Extensive UK travel. Show less

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  Kodak Dental Services

  Mar 2006 - Jun 2006

  Field System Trainer

  - Delivering on site training of dental software. - Preparing exercises- Gathering feedback- Extensive UK travel

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  StepStone

  Jul 2006 - Jul 2010

  Responsible for executing Product Managements vision for system development.Skills- Interpreting corporate vision and strategy- Establishing high and detailed estimates for development, design and QA- Writing requirement documents- Prioritising design features- Updating requirement documents- Creating screen shot designs- Giving feedback to developers and product management- Managing other business analystsExperience- Managing development of multiple enhancements on the same feature - Working with off shore as well as local developers- Working to dead lines- Managing contentious projects, negotiating with business, developers and product management- Working to waterfall methodologies- Managing activities on release night- Meeting with customers- Testing product features - Liaising with QA and Technical Authors- Writing release notes- Using DevTrack Show less Delivering training programmes for clients and internal staff. Instrumental in moving the training delivery from trainer lead to learner centred. Up skilled training team in training techniques. Creating new courses to expand the repertoire for customers. Skills- Systems based course design writing- Exercise design and preparation- Delivering pure systems based training- Adapting and preparing learning sites exercises and examples to suit each client’s process.- Designing feedback mediumsExperience- Understanding recruitment processess and procedures- Adapting courses and delivery to suit clients, working with small local companies to global corporations.- Providing follow up support, analysing feedback updating, training programmes after each release.- Coaching customers to get the best from their system- Extensive UK and overseas travel Show less

  • Business Analyst

    Apr 2008 - Jul 2010

  • Senior Training Consultant

    Jul 2006 - Apr 2008
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  Lumesse (formerly known as StepStone Solutions)

  Jul 2011 - Jul 2013

  Product Owner

  Managing the pipeline of development for key product of choice. Ensuring the enhancements are fit for release. Managing the customer forum for ideas for development.Skills- Managing roadmap items via Jira- Liaising and requirements gathering from stakeholders- Writing Epics and user stories- Prioriting roadmap items- Understanding legisilative commitments- Creating designs using Balsamiq- Holding daily "stand-ups"- Reviewing development- Testing Experience- Working to monthly sprint cycles- Presenting to Product Management my vision and plans- Researching global recruitment practices- Balancing demands between "now" and "gold plated future"- Creating scalable and future proof plans, ascertaining links with other products- Giving feedback to clients regarding requests for enhancements- Challenging estimations when necessary- Building relationships with internal stakeholders, off shore teams, developers, QA, technical authors. Show less

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  Contract Work

  Aug 2013 - Oct 2013

  Contractor

  Performing triage on backlog of software related issues. Analysing issues and problem solving to ensure a swift and effective turnaround on issues.

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  DocCentrics

  Oct 2013 - Dec 2014

  Product Owner

  Responsible for long and short term planning of service and product enhancements. Responsible for managing a pipeline of work. Scoping and defining customer requirements, establishing estimations, planning iterations, removing impediments.

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  Lumesse

  Dec 2014 - Sept 2018

  Managed a team of external developers, who worked both onshore and offshore on a transformation project. Used agile methodology and principles including user story writing, sprint planning, and associated ceremonies. Release presentations and documentation. Led GDPR implementation project to deliver functionality to design features to support the legislation. As part of a project team assigned to developing a new UI and UX for an existing product I was responsible for assessing the Product Manager's user stories, giving guidance on functionality coverage, directing the theme of sprints and also for PO sign off. Using Jira to support the development process First line response for recruiters requiring system support. The broad range of customer industry, system configuration and issues required an analytical approach. Determination to exact satisfactory resolutions for the customers. Additional duties included making presentations to new customers, sending out comms for release night, liasing with Developers and Dev OpsSystems used; salesforce, new voice media and pardot.

  • Product Manager

    Jan 2017 - Sept 2018

  • Functional Specialist

    Jun 2016 - Dec 2016

  • Customer Support Executive

    Dec 2014 - Jun 2016
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  Saba Software

  Sept 2018 - May 2020

  Product Author

  Responsible for editing, updating, and publishing release notes, and user guides. Use MS Office and Madcap Flare to create hard and soft copies of documentation. Project planning to ensure stakeholder involvement, arranging translations to ensure deadlines are maintained. The role requires participating in design planning and design review sessions, and collaboration with Product Managers.

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  Cornerstone OnDemand

  May 2020 - now

  Technical Writer

  I create Online Help for new and existing products. Plan and manage translations. Collaborate with key stakeholders, such as product managers, QA, developers, product marketing, release readiness, and other technical writers to produce and maintain product documentation. Work within tight timeframes, to meet deadlines on time, every time.