Famous Buck

Experience

• 

  RAM Corporation (Reliability Assessed Maintenance)

  Jul 1994 - Feb 1997

  Mechanical Engineer

  Provided equipment data analysis, troubleshooting, upgrades, modifications and ongoing preventative/proactive maintenance on heavy and light machinery.Performed various Unit Under Test (UUT) testing, ultrasound/ultrasonic, vibration, alignment and field balancing analysis.Responsible for preparing customer reports assessing the condition of equipment and recommended repairs.

• 

  Boeing

  May 1997 - Jun 1999

  Manufacturing Engineer

  Lean manufacturing, cost accounting and process improvement for all assembly flow practices.Cellular Manufacturing analysis, design, set-up and implementation.Created manufacturing work instructions, Bill of Material (BOM) and determined resource definition.Fabrication and assembly of electronic circuit card assemblies (CCA's/PCB's), harnesses, box-level assemblies, ground and test support equipment.Development and implementation of manufacturing tooling (jigs, fixtures, shop aids, testers, etc. ).Provided technical direction, interpretation and integration of customer requirements.Wrote policies and procedures to enhance operations overall value stream.Determined corrective action and provided rework planning to support on-going high volume production. Show less

• 

  H.E.R.O.E.S.

  Jul 1999 - Apr 2005

  Systems Administrator

  Maintained Windows computing environment by identifying system requirements, installing upgrades, drivers, and monitoring Windows system performance.Established Windows system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks, and operating and system management systems; defined Windows system and operational policies and procedures.Maintained Windows system performance by performing system monitoring and analysis, performance tuning, troubleshooting system hardware, software, networks and operating and system management systems.Secured Windows system by developing system access, monitoring, control and evaluation, establishing and testing disaster recovery policies and procedures, completing back-ups and maintaining documentation.Resolved problems by conferring with vendors, providing support for desktop environment, consulting with and training users. Improved system performance by investigating current environment, recommending solutions, and integrating standard solutions. Show less

• 

  Ball Corporation

  May 2005 - Jun 2012

  Systems Analysts II

  Responsible for providing daily computer support, performing tasks, and providing services that support and promote the use of information technology and for the installation and configuration of all data processing devices.Ensured data integrity (on 250 Work-Stations that include Desktops, Laptops & Thin Clients) by maintaining and monitoring the daily flow of information within the information systems to ensure daily functions were performed. Provide Level 2 IT Support to end users with PC Hardware, Software, Printing (HP LaserJet & Zebra), Mobile Devices (Blackberry, Android & Apple), PC re-images, Data Recovery, E-mail, Paging, Voice Mail, Software Installations and video conferencing systems as requiredResearched problems associated with the information systems and developed and implemented solutions to maintain the integrity of the data.Maintained and supported the PBX, Paging, Voice Mail, Blackberries and video conferencing systems as required.Provided daily LAN administration support as well as Wireless network support for various wireless equipment.Participated in the development of procedures as they relate to information systems.Maintained Norton Anti-virus and Malwarebytes utilities to ensure all new information was virus protected and all the latest virus signatures were updated.Provided training on computing environment for all new hires and new promotions to ensure the knowledge base was continued. Have trained 450 end-users throughout 3 Manufacturing Plants.Functioned as the focal point for any changes made on all data processing equipment. Show less

• 

  Amazon

  Sept 2012 - Jun 2014

  IT Support Technician

  Solve problems at their root, and then step back to understand the broader context.Responsible for maintaining SLA’s through the implementation of proactive issue detection & reporting.Participate in larger projects managed by others and coordinate and execute smaller ones on my own.Work within the team’s process. Confront problems, propose solutions, take ownership through to resolution or ensure a clear hand-off.Perform root cause analysis for more complex operational issues that occur, providing documentation/process change to avoid repeat of initial problem.Responsible for following well defined guidelines to resolve procedural or narrowly scoped technical issues. Ability to create and administer clear, concise documentation to lower the possibility of a repeat problem Show less

• 

  Kohls

  Jun 2014 - Nov 2015

  Information Systems Analyst II

  Determines complexity of trouble calls, will resolve issues at first level and second level or will escalate to appropriate group when necessary.Analyzes issues and identifies options for resolution.Installs Microsoft Office Software, Deploys PC Images/Reimages & Patches using System Center Configuration Manager (SCCM) 2012.Responsible for the timely completion and accuracy of ITSM processes and procedures.Interfaces with peers, technical & business staff, vendors, customers, and all levels of management.Creates and maintains procedural documentation and training materials.Monitor system activity and inform team and manager of any perceived trends, positive or negative, in calls being received.Installs, configures, and troubleshoots supported operating environments in a timely, accurate manner. Work with application development team to ensure properly configured operating environments.Performs troubleshooting and break/fix tasks of limited scope and complexity.Supports the continued understanding and knowledge content of the Kohl’s operating environments, policies, and procedures.Conduct trending analysis to identify root cause.Analyzes performance to identify operating deficiencies.Provide support for RF Units that are on floor that includes RMA and re-flashing image to RF Units using Avalanche software. RF Units include Motorola 9090, 9190, 4090 & 4190.Use Service Now as ticketing system Show less

• 

  Denovo Ventures LLC

  Jan 2016 - Sept 2016

  Deskside Support Technician II

  Assign support requests and other tasks to Level I Deskside Support Technicians to ensure load-balancing of work.Point of escalation for cases that cannot be resolved by the Level I Deskside Technician. Provide direct support to client’s executive management personnel.Effectively communicate with the Deskside Supervisor regarding any Help Desk related issues or processes. Provide break/fix services for home office laptops/desktops.Provide setup and support services for client’s executive management conferences.Provide comprehensive technical support services to the client's internal customers and service providers. Assess reported issues and as necessary work directly with the client's service providers for escalation and timely issue resolution. Communication with several IT Infrastructure support groups to appropriately escalate issues and follow up on issues to drive resolution for the customer.Self-monitoring of Help Desk tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA’s Communication with several IT Infrastructure support groups to appropriately escalate incidents and follow up on incidents to drive resolution for the customer using Service Now.Organize and utilize all support resources provided including emails, documentation, contact lists, OneNote, etc. Perform customer support related tasks and special projects as assigned by management. Liaise as necessary interdepartmentally to seek resolutions to all issues reported.Contribute current technical information and best practices concerning proprietary applications using the various knowledge distribution channels. Use System Center Configuration Manager (SCCM) 2012 for Software Distribution, Operating System Deployment & Patches to various PC’s throughout the environment.Provide support for RF Units that are on floor that includes RMA and re-flashing image to RF Units using Avalanche software. RF Units include Motorola 9090 & 3090. Show less

• 

  Stanley Black & Decker, Inc.

  Sept 2016 - Apr 2018

  Operations System Analyst II

  Assists with upgrades and rollouts of MS Office Software, Operating System Deployment & Patches using System Center Configuration Manager (SCCM) 2012. Analyzes moderately complex technical and/or Level 2 system problems; designs and implements effective solutions. Contributes to the development of project plans.Participates in the creation and implementation of new standards and procedures.Participates in the evaluation of business requirements; participates in modeling data and/or system requirements.Use Active Directory on a daily basis to maintain user and workstation accounts.May modify/maintain complex desktop client products using standard life cycle development practices coding/packaging, testing, debugging, certification, and implementation) Investigates components of new tools and techniques.Depicts moderately complex to complex ideas, issues and designs to varied audiencesConsults on moderately complex technical issues.Develops test plans and tests and approves new system behaviors to ensure alignment with business objectives and test plans.Works with other departments to coordinate interdepartmental activities in order to ensure that Liberty meets customer expectations. Assists in problem resolution as needed to ensure that internal and external customers receive prompt, efficient service in accordance with company policies.Assist in communications with customers both internal and external, e.g. vendors, business partners and Information Technology.Performs related duties as assigned or requested within Service Now.Working with Zebra, HP & Ricoh printers/copiers.Work within WMS (Warehouse Management Systems) on various devices. Show less

• 

  Delta Galil Industries

  May 2018 - now

  Sr. IT Administrator

  Provides senior-level support to the planning, development, implementation of technology utilization within the Company. Maintain and use core critical business applications systems in use at the Company.Provide primary business applications systems user support.Maintain application systems databases and information tables.Provide data and reports for business intelligence and analysis.Liaison with outside application systems support vendors.Liaison with major client systems support resources.Test and verify compliance with EDI trading partner standards.Troubleshoot research and resolve application-processing errors using Manhattan (WMS).Evaluate and recommend potential business systems solutions.Document and communicate systems user requirements as assigned, relating to business systems support.Manage user and workstation accounts within Active Directory. Show less