Experience

• 

  Telhio credit union

  Jan 1379 - Feb 1382

  I lead a group of Tellers and Member Service Reps to provide great member service while also leading branch operations to ensure we were safeguarding member assets. handle complex member transactions. Manage Branch vault cash and perform platform duties like open new Accts and deepen member relationships through referrals

  • Assistant Manager

    Jun 1381 - Feb 1382

  • Member Service Rep I-II

    Jan 1379 - Jun 1381
• 

  Cme federal credit union

  Feb 1382 - Apr 1385

  Branch sales manager

  Coaching and developing a group of Loan Officers and Member Services Reps to provide great Member Service while driving branch profits

• 

  Chase

  Apr 1385 - Mar 1393

  As a District Manager my job was coaching and developing Branch Managers to lead their teams to success while creating an enjoyable environment for our customers and growing branch profits. Supporting District and Market Managers in helping their teams drive a great Customer Experience and branch profits.Support Branch Manager Trainees by leading workshops to ensure they had the skills to lead their branch teams. Coach and Develop branch team to provide great customer service while driving branch profits

  • FVP, District Manager

    Jan 1390 - Mar 1393

  • VP, Market Performance Manager

    Jun 1390 - Jan 1390

  • VP, Branch Manager

    Apr 1385 - Jun 1390
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  Bank of america

  Mar 1393 - now

  As a Business Controls Manager I lead national initiatives that protect clients, develop and educate employees, and protect bank assets. By analyzing data and trends, evaluating current processes and influencing key stakeholders to drive innovation and change throughout the organization. Leader of Consumer Bank Operations in Northern California and Northern Nevada. In partnership with the Regional Executive, lead branch operations of 150 financial centers with a specific focus on risk management, human resource management, resource management, and customer experience. Leader of Consumer Bank Operations in the Central Coast/Central Valley Region and Greater Los Angeles CA Region. In partnership with the Regional Executive, led branch operations of 130+ financial centers with a specific focus on risk management, human resource management, resource management, and customer experience. Market Leader for 22 Financial Centers in Fresno CA and surrounding areas. Supporting Branch Managers to execute great Client Experience and drive revenue.

  • SVP, Business Controls Manager

    Jan 1402 - now

  • SVP, Regional Operations Manager

    May 1401 - Dec 1402

  • SVP, Regional Operations Manager

    Jun 1397 - May 1401

  • VP, Market Operations Manager

    Mar 1393 - Jun 1397