Jonathan Cox

Experience

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  Baskin Robbins

  Jan 2008 - Jan 2011

  Assistant Manager
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  Vodafone

  Jan 2010 - Jan 2011

  Retail advisor
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  YOOBEE

  Jan 2011 - Jan 2012

  Retail Advisor
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  Apple

  Jan 2014 - Jan 2017

  Service Specialist
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  Misys

  Jan 2017 - Mar 2017

  Business Development Executive
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  DPR Limited

  Sept 2017 - Aug 2019

  Senior Business Analyst

  Role requires a range of activities and responsibilities including product development, documentation and test-ing, bug reporting and fixing, requirements gathering, project management, status reporting and resource man-agement, client and stakeholder engagement. His primary expertise was Residential and Commercial Lending and Savings, with high exposure of Servicing workflow and processes.Key achievements• Experience in Buy To Let (BTL), Residential and Commercial Origination and Servicing for both Lending and Savings.• Completed grad scheme in 6 months (normal duration two years).• Promoted twice in 18 months.• Became Automated Decision tool subject matter expert within 6 months (Focusing on Rules Builder and Document Builder).• Redesigned internal processes, process documentation, and product quality assurance framework. Show less

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  Integrum Management Systems

  Aug 2019 - Feb 2021

  Senior Implementation Consultant and Business Analyst

  Role required a range of activities and responsibilities including system implementation, development, docu-mentation, testing and bug reporting, requirements gathering, project management, status reporting and re-source management, client and stakeholder engagement, process enhancement, and Line Manager duties.Key achievements:• Implemented a full system go-live for the largest client in company history, during COVID-19 on reduced staff availability.• Onboarded 3 high-profile companies and gathered initial requirements.• Implemented an efficient Agile methodology to better suite the high-profile customers.• Became SME of area and conducted internal training courses.• Created the company wide template for client facing design documentation.• Created the internal system documentation for all UK clients. Show less

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  Redwood Bank (Limited)

  Feb 2021 - Jul 2023

  Banking Systems Analyst

  Role requires varied interactions and roles within the business including Project Lead for Core Banking System upgrades; Lead Consultant for all internal Core Banking System projects and changes; Service Desk Manager for Core Banking System issues dealing with queries and change requests.Further to Core Banking System responsibilities, the role requires key stakeholder and sponsor management, including briefing the Board and Executive committees on project status and intent.Redwood requires a focus on commercial lending and savings, with a need for specialist processes and changes to accommodate the niche target clientele. Key achievements:• Implemented Azure CSP Hosting upgrade and migration for Core Banking System using a Waterfall methodology.• Planned and initiated Core Banking System upgrades for Origination (Apprivo2) and Servicing (Enter-prise) platforms using an Agile methodology.• Captured full requirements and assisted in configuration documentation for the Origination and Servicing upgrade solutions.• Designed new and efficient Arrears strategy.• Created internal processes, training, and documentation for Core Banking System.• Rebuilt relationship and further strengthened the relationship with the supplier.• Reduced the outstanding external tickets to the lowest volume since the launch of the bank.• Assisted in Contract renewal negotiations, including a bespoke SLA for Production and Non-Production environments. Show less

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  The West Brom

  Jul 2023 - Jul 2024

  Business Analyst

  Role required core requirement gathering, stakeholder management and supplier relationship management. Acted as the Lead Consultant for Agile upgrades and changes to a legacy Core Banking Solution. Key achievements:• Delivered multiple sprints in quick succession, containing large monetary, process and customer bene-fits for the society, focusing on the Finova platforms and associated changes with Unisys solutions.• Ensured system stability and relevance until full Core Banking Solution upgrade.• Maximise potential and efficiency of the legacy Core Banking Solution. Show less

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  JGMC Consulting LTD

  Aug 2024 - now

  Director
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  Pepper Advantage

  Aug 2024 - Nov 2024

  Business Analyst

  Role required core requirement gathering, leadership of test team and creation of test scenarios and scripts. Acted as Test Lead and positioned to have wide knowledge of the system and holistic understandings of system operations and functionality. Key achievements• Produced, lead and performed End to End system testing of 75 full features in a compressed window.

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  Quantum Mortgages

  Nov 2024 - now

  Business Analyst