Radu Popa

Experience

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  Nestlé

  Mar 2016 - Sept 2016

  Information Technology Internship

  Checking defective equipment, repairing it, support for company employees in connection with any type of equipment in the company such as: laptop, pda, printer, landline.Offering software support in windows, office365, sharepoint.Checking the tickets and assigning them to the appropriate groups.

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  Huawei

  Jun 2017 - Nov 2017

  Customer Care Representative

  Monitoring of alarms, email address of the support center, creation of tickets and assigning them to the corresponding groups, creation of spare parts applications, receiving cases from customers via e-mail, telephone or Livechat. Working in shifts and announcing engineers working on-call cases that require support.

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  IBM

  Nov 2017 - Oct 2019

  Incident Problem Manager

  As an Incident Manager i had to ensure the quality of the 2nd/3rd level from several perspectives. Ensuring the SLAs are met and the customer receives a clear and efficient solution for the issue.The same was for Problem Management. I had weekly meetings with my counterpart in order to discuss special topics, to come up with better solutions and further implementations which can lower our risks. Besides these in the last year i also took responsibility for all topics which involved the infrastructure and i was coordinating all changes done on the infrastructure side from our company’s perspective. I acted as stand-in on Change and Release management topics for my colleagues. Show less

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  Playtika

  Oct 2019 - now

  • Technical Account Manager

    Nov 2024 - now

  • SLS Engineer

    Oct 2019 - Nov 2024