Juan Camilo Narvaez Cuadros

Experience

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  DATECSA

  Jan 2011 - Jul 2011

  Support Engineer

  Datecsa Is a lead Regional company in Cali that provides printing and support services.I Joined Datecsa IT department during my internship at Icesi, My Job as an IT consisted in providing Level 1 & 2 support to windows applications and network services. The company was growing and it was getting really hard to track all of incoming user's request, so I took an unused server and deployed Mantis, a web application that tracks user request. due to this tool my boss was able measure some new KPI's for the department.Nowadays they are still using this software a ticket management system. Mostrar menos

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  HIT COMUNICATIONS, HYETTE

  Jan 2012 - Jan 2013

  VoIP Engineer

  Hit Communications is technology integrator focused on providing Telephony Computer Integration CTI. My main job at HIT was to provide sales support and technical support to the local branch in Cali, I was also in charge of new PBX(asterisk) deployments, from pre-sale to planning until finally executing the installation. While working on HIT I implemented a solution that enabled remote users use their Softphones while traveling without compromising the security.Función principal: Matener el correcto funcionamiento de los dispositivos Voip de los clientes, desde ata’s, gateway’s, switches, routers hasta PBX (asterisk), Monitoreo de Servidores Linux, trabajar con la fuerza de ventas para diseñar e implementar soluciones VoIP.Logros: Desarrollé una solución que permite a usuarios remotos sin IP fija conectarse a una IPPBX a través del firewall.Jefe inmediato /Immediate boss: Sandra Maldonado Teléfono: 7424000 – ext 117 BogotáCelular 3143307405 Mostrar menos

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  Apio Telecom

  Mar 2013 - Jan 2014

  Networking Analist

  When I joined APIO Technologies it was a newly born VoIP Provider with only one year of operation and 100 concurrent calls going through the system. I was hired as a network administrator, one of my task was connect new customers to our VoIP platform. The connection time was reduced from 2 days to 1 hour. By the time I left the company there were 200 concurrent calls on the platformWhile working at APIO I implemented several platform monitors, monitors that enabled real time KPI metrics, such as concurrent calls on the platform and concurrent calls per client.One of my other tasks was to maintain the health of the network and VoIP devices, for this I implemented several alarms that allowed us to react in real time, some other alarms triggered automated task such a call to the entire team warning about a massive down situation.Similar to my job at HIT, APIO also provided PBX solutions based on Shoretel technology, again I was involved in the whole process, from pre-sales, planning until the final installation and post-sales support.Spanish versionFunción principal: Mantener el correcto funcionamiento la infraestructura de red,Responsable por la seguridad de la red y calidad de servicio VoIP. Interactuar con losproveedores de los servicios de firewall, datacenter, terminación GSM e IPBX shoretel.Logros: Desarrolle herramientas para monitorear la cantidad de llamadas por clienteen tiempo real. Implemente un sistema de monitoreo a nivel de servicios en losgateway de telefonía.Trabaje en diferentes proyectos para mejorar la estabilidad y disponibilidad del serviciode telefonía. Mostrar menos

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  Parmac Inc.

  Jan 2014 - Mar 2016

  IT Professional

  I started working at Parmac from an entry level position, over the period of a year I demonstrated my value by escalating from night shift to day shift and now network operationsMy plan in parmac was to improve service delivery by adding value to our customers and improving our internal processes using Knowledge Management strategies. While working at parmac I gained strong experience on Microsoft Environments, Exchange, SQL Office365, some Cisco and General ITSM

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  GFI Software

  Jan 2016 - Jan 2019

  L2 Support Engineer
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  SHRM

  Jun 2019 - now

  Manager of Customer Experience