Vikas Paladi

Experience

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  Elico Limied

  Jul 2010 - Nov 2010

  Inplant trainee

  Auto Sampler and Analyzer with Stepper Motors using 8051 MIC(Micro Controller)Automation of Samples Analyses in Analytical Instruments, Keyboard Interfacing with 8051 MIC, Stepper Motor Interfacing with 8051 MIC using Keil software using assembly language, LAB Tool.

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  Tata Consultancy Services

  Dec 2012 - Jun 2014

  Assistant System Engineer

  Production Support Executive and quality tester for UK Based ClientTo Perform Sanity testing, application testing and Provide daily status reports to clientTo Provide Training Environment for newly recruited British Telecom regular employees in L2C (Lead to cash) and T2R (Trouble to resolve) areasTo Deal with HP Quality centre priority 2 issues and tasksDeveloped automation tools using Microsoft .Net frame work 4, windows forms and selenium web driversTelecom domain Certifications. Show less

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  QUADRA POINT

  Apr 2015 - Jun 2015

  Business Development Intern

  Market research, Event Management

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  Kaar Technologies

  Apr 2016 - now

  Executing SAP S/4HANA Implementation project through Activate Methodology for clients in Kuwait, UAE and KSA. Preparation and approval of project charter / project management plan depicting on the Scope Statement, Deliverables, Deliverables Sign-off Matrix, and Governance Matrix along with roles and responsibilities of Stakeholders, Subsidiary Strategy such as Training, Testing and Change ManagementResponsible for successful monitoring & execution of prepare phase, explore phase, realize phase, and deploy phase till Go-live. The project objective is to live the S4 Hana System for 34 company codes across 9 countries (KSA, Oman, UAE, Turkey, Morocco, Bahrain, Vietnam, South Africa, Egypt)schedule variance/cost variance impacting the project phase closure / billingImplementing overall project plan, risk assessment plans, communication plans, individual task plans as per schedule and budget, communicating project key objectives, critical path milestones, and overall project status to internal & external stakeholders Setting up actions plans to mitigate and resolve project risks/issues/challenges. Preparation and approval of project L2, L3, L4 plans on mutual consent of project stake holders and practice. Steering committee set-up of PMO for the organization, involving research, defining, implementing & managing PMO process & procedures, setting standards for project life cycle, facilitating the project portfolio management process and following up with integration vendors for the data migration activities as per plan (Total 8 third party integration software’s across various modules). Handling Enablement Sessions to Customer BPOs, Fit to Standard Workshops, Integration workshops, Fit Gap Sessions during Explore phase of the Handling team of 30 consultants (FICO, MM, SD, PP, PM, QM, SF, SAC, Technical), Escalations, Resource management, Project costing, Project Margin, Responsible for Complete Project documentation, phase closures, steering committee meetings. Show less Responsible for completion of Wave 2 Realize and Deploy phases for Dammam based manufacturing firm. Responsible for project closure sign off and hyper care support closure sign offHandling a team of 23 consultants (FICO, MM, SD, TM, EHSM, PP, PM, QM, PS, DMS, BASIS, ABAP, SAC) Responsible for completion of 45 Wricef Objects, 19 SAC Dashboards, Historical Migration, 10 Pending GSI’s of Wave 1, Embedded Analytics, CHARM Implementation, E-Invoicing Projects, VAT projectsHandled Customer escalations, Steering committee meetings, Status calls with consultants and customer stake holdersResponsible for Complete Revenue, Cost and UOB of the Chemanol projectResponsible for resource management, resource timesheets, resource appraisals and felicitation on completion of project Show less Responsible for Onsite Sales and Offshore SAP Support Services for Saudi Arabian clientsOffshore Support portfolio consists of 19 clients ( 4 from Riyadh, 7 from Khobar and 8 from Jeddah)Responsible for Revenue of 1.5Million $ Revenue with a gross margin of 60%Sales Target of 1M $ every yearRevenue Maximization of the portfolio - maintaining the current revenue and bringing in additional revenue in the form of mini projects, enhancements and technical reports/forms.Escalation Handling, On-time invoicing, payments follow up and timely collection with a target of 60 DSO daysHandling a team of 2 account managers, 3 project coordinators with 45 SAP consultantsCompetitor analysis – Evaluating competitor proposals, strategies, strengths and weaknesses to identify the gaps in the service operations and offeringsPresales Support – Responding to RFI/RFP’s, Understanding client’s expectations and requirements, Preparing estimates and proposals with appropriate hourly pricing & resources, co-ordination with sales manager for closing the deals and maintaining presales knowledge repository, Preparing innovating pricing models that would be meet customer needs.Pitching the existing clients with latest advancements of SAP Show less Responsible for Offshore SAP Support Services for Kuwait, Bahrain, Riyadh and UAE based clientsPortfolio consists of 4 clients from Kuwait, 3 clients from Riyadh, 1 from UAE and 1 from BahrainProviding complete end to end SAP AMS support for the above clients with a team of 20 consultants that belongs to various modules of SAP (FI, CO, MM, SD, HCM, ABAP, BASIS, PP, PM, QM, BI)• Coordination between client IT Managers/Stake holders and our Solution architects for highly escalated issues /critical decisions. Revenue Management & Revenue Maximization of the portfolio - maintaining the current revenue and bringing in additional revenue in the form of mini projects, enhancements, Bringing in additional clients from the above regions, cold calling, gathering business references from existing clients, prepare client presentations and quotations with the inputs from Delivery Manager, Responding to RFI/RFP’s, understanding client’s expectations and requirements, preparing estimates and proposals with appropriate hourly pricing & resources, co-ordination with regional sales manager for signing the deals, maintaining presales knowledge repositoryConsultant Satisfaction & Customer Satisfaction - Handling Escalations, SLA Management, Ratings and feedback, Resource ManagementGross Margin of the portfolio - Maintaining GM > 56% on an average of 4 quartersPayments Collection - Invoices and Payments Follow up, Monthly Billing, Contract Renewals, Maintaining Days Sales Outstanding < 45 daysPreparing Weekly/Monthly reports, tickets tracker, Costing sheets, Deputation sheets, Root Cause Analysis reports, Documentation Management, Time Sheet Management, Cost centre control, Phase closures, Milestone Management, Customer Satisfaction Index and Ratings for the tickets.• Prepare Questionnaire based on the client industry, Requirements gathering, Mapping the requirements of the customer to the capabilities of the SAP system with all the support requirements Show less

  • SAP - Customer Success Manager

    Sept 2021 - now

  • Project Manager Sap Implementation

    Apr 2021 - Aug 2021

  • Head - AMS Projects, Saudi Arabia

    Apr 2018 - Mar 2021

  • Account Manager

    Apr 2016 - Mar 2018