Johnna Massoni

Experience

• 

  Pace Americas, Inc.

  Jan 2001 - Aug 2016

  • Serves as internal point of contact for the Account Management team and its respective customers which include some of the largest Cable providers in the United States and Canada.• Delivers outstanding customer service to all North American Cable customer and their partners, solely handling over 23 active accounts.• Interacts closely with Planning, Shipping, and Finance departments to ensure customer needs are being met in all aspects.• Prepares weekly and monthly customer-specific reports relating to PO fulfilment and shipment scheduling.• Monitors inventory in off-site warehouses and satellite offices, ensures accurate records are maintained, reconciles all inventory transactions, and internally publishes inventory levels.• Drives change to improve the team’s processes and procedures, while continuing to raise the quality of the customer service delivered.• Leads team as the Oracle Super User responsible for training staff on new processes, defining and communicating best practices, and working with IT to test improvements and new releases to the Oracle system.• Works closely with IT to make improvements to Oracle and Business Intelligence systems. Show less 03/2001-03/2006 Pace Americas, Inc. – Boca Raton, FLSales Coordinator• Served as internal point of contact for all customers and Sales team.• Responsible for Sales Order Processing and Inventory Management using Oracle database (entire process from setting up customer account to order entry, picking, coordinating shipment, and invoicing).• Provided customer service and support for all Cable customers, including the largest MSO in North America.• Oversaw all customer shipments leaving main warehouses as well as direct shipments from international factories.• Created weekly and ad-hoc reports for upper management and customers.• Monitored and reported on PO coverage escalating to account management and customer as required. Show less

  • Customer Support Team Lead

    Mar 2006 - Aug 2016

  • Sales Coordinator

    Jan 2001 - Mar 2006
• 

  ARRIS

  Aug 2016 - Feb 2023

  Account Manager

  Supporting Tier 2 and Tier 3 customers in the Eastern region

• 

  CommScope

  Apr 2019 - Feb 2023

  Account Manager
• 

  Advanced Media Technologies, Inc.

  Feb 2023 - now

  Account Manager