Alejandra De León Oliva

Experience

• 

  ABCO Guatemala

  Jan 2007 - Jan 2010

  Part-time job

  Accountancy and secretarial work for the international company selling kitchen equipment

• 

  Empresa Eléctrica de Guatemala, S.A.

  Jan 2009 - Jan 2009

  Student Internship

  Internship in the Accounting, Finance and Budget departments in Guatemala's electricity company. Ain wich I was offered a permanent job.

• 

  Part-time job

  Jan 2014 - Jan 2015

  English and Spanish Private Tutoring

  Private tutoring to native Mandarin speakers.

• 

  Hotel Jinava

  Jan 2015 - Jan 2015

  Internship Trainee

  Working close with guest and responding their inquiries, managing English language content, processing bookings and cancellations well as being on the front desk of the hotel located in San Marcos La Laguna, Lake Atitlan, one of the top tourist destinations in Guatemala.

• 

  Freelance, self-employed

  Jan 2016 - Jan 2016

  Document translator

  Translating textbooks and brochures from Mandarin to Spanish and viceversa for several cram schools in Taiwan.

• 

  Conduent

  Jan 2016 - Jan 2017

  Customer Care and Sales Executive

  As the initial point of contact for AT&T Integrated Services customers I was responsible for:Leading the interaction on all service-related issues with private accounts such as billing, payments, adjustments, selling and upselling new products and packages, setting up new accounts, managing installation appointments.As well as interacting with other sales representatives , collection professionals, technicians and other parties of the company in order to insure the best solution for the customer. Follows-up with customers on issues that cannot be solved immediately, to ensure resolution is provided in quality and timely manner. Zobrazit méně

• 

  SAP Concur

  Jan 2018 - now

  Customer Support Engineer