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Danielle Fraser

Danielle Fraser

Customer Operations Travel Executive

Followers of Danielle Fraser980 followers
location of Danielle FraserDover, England, United Kingdom

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  • Timeline

  • About me

    Luxury Travel Consultant - IATA & ATOL Protected, Virtuoso Member

  • Education

    • Astor College for the Arts

      2004 - 2011

  • Experience

    • Real Gap

      Oct 2012 - Aug 2015
      Customer Operations Travel Executive

      - Trip management - Arrange travel- Liase with suppliers all over the world- Provide exceptional customer service - Credit control - Website management - Hitting monthly targets by selling insurance and flights - Build up and maintain in depth product and country knowledge - Risk Assessments - Provide product and system training to the team- Act as an ambassador for both brands at gap talks, fairs and universities

    • Audley Travel

      Sept 2015 - Dec 2018
      Southern Africa Senior Specialist

      - Trained in Galileo flight system and Journey Desk system - Exceptional customer service via phone, email and face to face- Build bespoke client itineraries to Africa- Maintain customer service throughout the client experience with Audley Travel- Work towards and exceed monthly and quarterly personal and team sales targets- Receive in depth and constant sales training to maintain and improve my skills- In depth knowledge of the African countries- Regular visits to Africa- Build and maintaining rapport- Multitasking- Work under pressure- Act as the main contact for all my clients- Deal with difficult and demanding clients- Take part in fairs such as ‘Destinations’ and representing Audley Show less

    • Danielle Fraser Private Travel

      Jan 2019 - now
      Luxury Travel Consultant

      - I manage and run my own luxury travel business from home- Generate my own leads- Exceptional customer service via phone, email and face to face - Build bespoke client itineraries to all over the world - Manage all my own marketing and social media- Attend shows to promote my business- Multitasking - Self-motivating and proactive - Work under pressure- Act as the main contact for all my clients - Deal with difficult and demanding clients- Website updates and maintenance - Excellent knowledge of word and excel Show less

    • 360 Private Travel

      Nov 2021 - now
      Sales Manager

      - Managing and supporting the 360 Private Travel sales team on a daily basis- Responding to urgent situations- Organising familiarisation trips- Managing events- Coming up with new ways to streamline the process and making content more accessible - Working directly with the Sales Director and CEO- Diary management - Scheduling and hosting meetings - Scheduling and running training sessions - Designing and sending out marketing via mailchimp

  • Licenses & Certifications

    • Padi Advanced Open Water

      PADI

  • Honors & Awards

    • Awarded to Danielle Fraser
      Head Girl Astor College for the Arts May 2010 After applications, votes and interviews I was appointed Head Girl of Astor College for the Arts in 2010. My job was to represent the school in social events, liaise with teachers and my fellow students and organise events. It was a great experience and honour to represent my school whilst in my last year, I also built up a great relationship with the Head Boy who I had to work closely with in order to make sure everything was done efficiently. I felt that I became more responsible and… Show more After applications, votes and interviews I was appointed Head Girl of Astor College for the Arts in 2010. My job was to represent the school in social events, liaise with teachers and my fellow students and organise events. It was a great experience and honour to represent my school whilst in my last year, I also built up a great relationship with the Head Boy who I had to work closely with in order to make sure everything was done efficiently. I felt that I became more responsible and appreciated the teachers and what they did for the school and students a lot more. Show less

  • Volunteer Experience

    • Volunteer in the community

      Issued by Art in Tanzania on Aug 2012
      Art in TanzaniaAssociated with Danielle Fraser

    • Volunteer in the community

      Issued by Ghana Volunteer Project on Aug 2014
      Ghana Volunteer ProjectAssociated with Danielle Fraser

    • Marine conservation volunteer

      Issued by ReefCi on Mar 2015
      ReefCiAssociated with Danielle Fraser

    • Volunteer in the community

      Issued by Malawi Volunteer Organisation UK on Jun 2014
      Malawi Volunteer Organisation UKAssociated with Danielle Fraser

    • Volunteer

      Issued by St. Mary's care home Dover on May 2009
      St. Mary's care home DoverAssociated with Danielle Fraser

    • Volunteer in the community, with animals and conservation

      Issued by The Utila Iguana Research and Breeding station on Jul 2011
      The Utila Iguana Research and Breeding stationAssociated with Danielle Fraser