Experience

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  Worldbridge visa application centre-embassy of united kingdom/australian embassy

  Jul 2007 - Feb 2013

  Customer service and administration specialist

  Providing a full range of duties for the physical and electronic processing of visa applications. • Performing a sensitive and highly varied work pertaining to Immigrant/ Non- Immigrant visa services in a high volume, fast paced post, including prescreening visa applications.• Drafting correspondences, translating documents from Arabic to English and vice versa.• Responding to telephone and mail inquiries.• Preparing reports and presentations.• Providing information to the public, a significant amount of time is spent interacting with often-demanding members of the public, in Arabic, and English.• Consult with customers by telephone or in person to provide information about products and services, update details, cancel accounts, or to obtain details of complaints.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.• Check to ensure that appropriate changes were made to resolve customers' problems.• Determine charges for services requested, collect payments, or arrange invoices.• Refer unresolved customer grievances to designated departments for further investigation.• Obtain and examine relevant information to assess validity of complaints and to determine possible causes.• Provide first class customer experience resulting to customer satisfaction, loyalty and retention.• Contribute to the establishment and development of the organization’s goodwill - reputation.• Providing help to customers using the organization's products and services.• Communicating courteously with customers by telephone, email, letter and face to face.• Investigating and solving customer's problems, which may be complex or long-standing problems that have been passed on by customer service assistants.• Meeting with other managers to discuss possible improvements to customers service. Show less

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  Modern cement & mining co.(manaseer cement industry)

  Mar 2013 - Dec 2015

  Customer service supervisor

  • Maintaining and enhancing customer services by organizing and evaluating service and delivery systems and procedures.• Providing help and advice to customers using your organization’s products or services.• Communicating with customers by telephone, email, letter and face to face.• Handling customer complaints or any major incidents.• Keeping accurate records of correspondence with customers.• Writing reports analyzing the production performance.• Developing feedback or complaints procedures for customers to use.• Improving customer service procedures and policies.• Meeting with other managers to discuss possible improvements to customer service.• Being involved in staff recruitment and appraisals.• Training staff to deliver a high standard of customer service.• Leading or supervising a team of customer service staff.• Reporting to senior management.• Doing feasibility studies on new products. Show less

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  Embassy of the kingdom of netherlands/ regional support office middle east

  Jan 2016 - now

  Consular affairs officer

  •Processes visa and mvv-applications administratively as a back office task at the RSO, and performs other consular/administrative duties.•verification of the submitted passports and documents and advises the visa decision officers on applications•keeping consular records by creating, organizing, storing and maintaining physical files and documents•Providing consular assistance.•Assessing the importance and urgency of incoming correspondence and send the needed requests.

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  Embassy of the kingdom of the netherlands in amman

  Jun 2018 - now

  Senior liaison officer