Manish Taneja, CAMI

Experience

• 

  Genpact

  May 2005 - Mar 2007

  Process Developer

  US based lease Cash Application Process Handled and maintained lease account of customers; also posted cash entries into customer’s accounts. Imparted process training to new recruits. Involved in the auditing of team vouchers and errors. Carried out policy clarification sessions with the team members. Liaised with the US clients through teleconference for critical accounts. Cash Application – Matching of receipts with payment received from customer Investigating Unallocated receipts – liaising with stake holders for Unallocated receipts  Refunds – Refunding of excess payment. Bank Adjustments – keep a track of incorrect entries passed by the bank  Clearing of NSF – Cheque which are returned due to various reasons Tracking of Double entry/wrong amount entered – Tracking of wrong amount/entries passed by the agents Meet operational standards by implementing customer-service, productivity, quality, and security standards;  Monitoring overall functioning of processes, identifying improvement areas and implementing process improvement initiatives through system changes, process migration, and process re alignment / redefining & efficiency management. MIS generation & maintaining the SLA & thereby focusing on maximizing Customer Experience while optimizing cost Show less

• 

  Tata Consultancy Services

  Apr 2007 - May 2015

  Compliance-AML,Client Handling,Customer Service & Debt Management.

  Experience in handling onsite (Malaysia )and off-site Anti money laundering Investigations project and monitoring customer's transactions in Compliance and Assurance Unit.Well versed with Anti-Money Laundering process techniques, policy & procedures. Proficiency in handling operations entailing mapping business processes and studying requirements, designing, implementing and transitioning processes, solutions, and products in line with the guidelines specified by clients, ensuring business functionality & enhancement of competitive advantage. Adept in managing service operations with key focus on identifying accounts, defining SLA’s, Contracts, SOP’s, top line & bottom line profitability by ensuring optimal utilisation of resources as well as handholding of business partners & key stakeholders. Domain expertise in processes related to Operations & Collection Management. Efficient in interacting with clients for following up on unresolved issues, analyzing and resolving problems, due-diligence, system study & analysis, reporting, etc., effective in ensuring high-quality customer experience, analyzing & enriching customer satisfaction while adhering to the SLAs and work processes. An effective leader with distinguished abilities in managing, leading & training teams for running successful process operations & experience of developing service standards for performance excellence. Show less

• 

  HDFC Bank

  May 2015 - Aug 2018

  Deputy Manager - Fraud Control

  Review of fraud Investigations Reports for E-Commerce Transactions, Vendor Audits –Internal & External Agencies, Transaction Monitoring &Currently handling Pre-issuance portfolio for credit cards.• Responsible for identifying and quantifying the organization’s exposures to intentional & unintentional loses. Improvement in fraud prevention/detection measures.• Proficient in use of Hunter Application which helps to restrict bad profile customers entering in Bank database.• To Implement a robust process for continuous monitoring and review of all new credit card applications, to manage screening of 100 % CAF (customer application forms).• Ensure Right application sampled and document should be on Field for appropriate checks/Investigation, Track resolution, System Updations.• Pre issuance Investigation on DSA initiated fraud and customer initiated fraud and reports preparation also to ensure to take appropriate action against the sales executive in case of any sales connivance.• Investigation of application frauds/ID theft cases and to share the FRM reports with senior management.• Ensure Maximum Output from Risk Vendors with Least Cost and ensuring 100% implementation 0f process & COC.• Liaise up with business team & establish risk management policies and procedures of the organization to determine cost-effective way to construct, refurbish or improve the loss protection system of the organization. • To ensure that the customer escalations are being handled with the Due diligence.• Regular meeting with business/ Trainings with Sales / Sales Quality to apprise on latest Fraud trends & to understand future projections.• To ensure delivery on quality and TAT aspects.• Optimize the vendor cost & to ensure timely billing.• Involved in Fraud Investigations for in-depth review &preparing dash board to respective stakeholders. Show less

• 

  IndusInd Bank

  Apr 2022 - now

  Proactively involved in Uat testing in getting digital applications onboard. Review of fraud Investigations, Due Diligence Reports & sample checks for Pre-issuance & Post issuance portfolio for Retail Assets & Payment business.• Recommend corrective measures on the gaps identified to resolve the same by co- coordinating with concerned stakeholders.• Maintaining the turnaround time (TAT) within benchmarks for all Retail & Business banking products handled with periodic presentation on portfolio performance and fraud trends to the senior management.• Liaison/maintenance of effective communication with Law Enforcement agencies and association with risk managers of other financial institutions for effective control• Done risk review sign off for DSA/ collection agencies.• Interacted with law enforcement agencies, vendors and other inter departments for effective controls. Show less

  • Assistant Vice President

    Sept 2018 - now

  • Assistant Vice President

    Apr 2022 - Dec 2022
• 

  PayU

  Dec 2022 - now

  • Leading a team of 15 specialists ranging from entry-level analysts to manager grade to perform screening and transaction monitoring on the new and existing database.• Ensure that the team meets SLA, and assign the alerts generated and make sure all the alerts are addressed promptly.• Setting up clear goals, monitoring team performance, and providing feedback and coaching to improve results.• Providing continuous feedback by monitoring QA reports• Analysing the data and creating a strategy well in advance to make sure that future financial fraud can be tackled in the initial stage.• Responsible for UAT test related to AML during launch of new product and providing consummate feedback to ensure a flawless product launch by continuously monitoring the product/Transactions/Trend and providing feedback to the product, technical, and data teams, thus ensuring that the launch is on the right track.• Designing and documenting the Policies/process SOP’s/EDD Templates according to the regulatory requirements and making sure that alerts are generated accordingly to the rules designed.• Bridging the gap between Quality Analysts, Quality Control, and Analysts to eliminate any process gaps.• Recruit candidates who have substantial experience in the process and system.• Ensure timely action and provide support to other teams, to ensure that product requirements are met.• Designing training materials and learning and development (L&D) content, to ensure that analysts are provided with a seamless flow of training.• Providing seamless on-boarding experience for newly recruited analysts• Arranging training sessions for internal employees on emerging typologies of financial crime and fraud.• Managing a diverse range of stakeholders, including members, process developers, and regulatory bodies, through regular communication, stakeholder mapping, and providing feedback which resulted in increased member satisfaction. Show less

  • Principal Officer

    Dec 2022 - now

  • Senior Manager Aml

    Dec 2022 - now