Luis Carlos S.

Experience

• 

  Citi

  Aug 2009 - Jul 2010

  Judicial Collection Assistant

  I started as a retail collector and was promoted to assistant, supervising judicial collection agencies.1. I earned immediate recognition for recovering corporate accounts in my first month as a collector.2. I oversaw two agencies, achieving monthly recoveries exceeding $500,000.3. I managed collection strategies, negotiating settlements, and approving debt forgiveness.4. I presented detailed reports to management, highlighting results, challenges, and progress.

• 

  Banco Promerica Costa Rica

  Apr 2011 - Jul 2015

  Marketing assistant

  I started as a Bank Teller and rose to Marketing Assistant, managing activities.1. I managed financial transactions and promoted banking products, providing high-quality customer service.2. I coordinated promotional activities, managed budget records, and oversaw marketing inventory.3. I managed events with suppliers and agencies, establishing key partnerships with companies such as Mastercard.4. I participated in management meetings, contributing to effective marketing strategies.5. I received awards for successful product placement, excelling in sales campaigns. Show less

• 

  DEPYMES

  Jan 2014 - Nov 2018

  Senior Business Consultant

  As a freelance consultant, I advised 12 SMEs, optimizing processes and strategies.1. I provided comprehensive consulting services to companies such as Constructora, TSO, MP Radiadores, and Alma Regalos, optimizing processes for founders and employees.2. I developed and delivered the "Serteam" program, improving the skills of six employees and improving organizational performance.3. I performed pricing and adjustment analyses, maximizing profitability and competitiveness.4. I designed annual growth plans, tailored to each country and type of company.5. I implemented mystery shopping methods and satisfaction analysis, improving service quality.6. I developed social media strategies and evaluated products, training teams in sales and service. Show less

• 

  Asociación Roblealto pro Bienestar del Niño

  Nov 2017 - Apr 2023

  Resources Manager

  As a Resource Manager at Asociación Roblealto, I led social initiatives with a significant impact on children and families.1. I led national and international volunteer and CSR projects, impacting more than 16,000 people.2. I managed relationships with more than 100 companies (TELETICA, Marriott, Intel), securing funding for key projects.3. I designed and implemented six successful strategies, earning recognition from "Robleton" as the best national strategy.4. I developed loyalty strategies, increasing engagement in social and business projects.5. I created KPIs and stakeholder reports, analyzing four-year revenues and projecting international growth.6. I recruited hundreds of national and international donors, expanding the financial support base. Show less

• 

  BCARD

  Jan 2018 - Feb 2024

  Business Development Manager

  As Manager, I accompanied and led the development:1 Led the development of a technology startup focused on commercial software.2 Registered the NISA trademark.3 Defined three software products, detailing features and applications across the value chain.4 Led teams through transformational leadership, fostering innovation and collaboration.5 Developed and implemented a CSR model, adapting the organizational structure as needed.6 Managed teams, including managers, ensuring high performance and continuous growth.7 Provided strategic guidance in finance, HR, software development, marketing, and big data.8 Promoted departmental autonomy for scalability. Show less

• 

  Grupo Omnilife-Chivas

  Feb 2024 - Apr 2024

  Distribution Center Manager

  Distribution Center ManagerAs Distribution Center Manager at Omnilife, I led the team to exceed sales goals in three months.1. I supervised the team to achieve $200,000 in monthly sales, meeting 100% of the goals in the third month.2. I trained staff in sales and service, improving the customer experience.3. I implemented a customer-centric strategy, making a mark on service, especially with key clients.4. I managed inventory and cash registers with SAP and Corbiz.5. I re-engaged large online buyers for in-branch purchases through commercial strategies.6. I coordinated more than eight corporate events.7. I improved cash register, sales, and batch review processes, optimizing operations.8. I prepared monthly KPI reports to analyze branch performance.9. I managed international commissions, ensuring their timely release. Show less

• 

  Macrobiótica Mi Salud

  May 2024 - Jun 2024

  Senior Management Consultant

  I led a consulting project for Macrobiotica Mi Salud, optimizing operations and strategies.Key Achievements:1. I developed and implemented the mission, vision, and values, aligning the organization.2. I designed an incentive program, increasing team engagement by 30%.3. I identified 7 critical areas, reducing operational risks by 30%.4. I trained 40% of leaders in inventory management, improving accuracy.5. I designed KPIs that boosted sales by 10% across 13 branches.6. I created a commercial strategy for the virtual store, improving its online presence. Show less