Pradeesh Chellanadar

Experience

• 

  Tata Consultancy Services

  Mar 2009 - Jan 2012

  Systems Engineer

  Role: IRB Billing Operations-Operations Support L2, L3.Responsibilities:Handling all operations from Rating, Pre billing, Post billing and Dunning.Verification of new Bill plan, Rate Plan configurations.Monitoring end to end order flow.L2, L3 support for all bill and Data related issues.Minor Code fixes.Automation of processes.Strength:Client/user handlingQuick learner and very flexible to work in any environment.

• 

  CGI

  Feb 2012 - Jul 2016

  Senior Software Engineer

   Adding/Modifying/Deleting Costcode, Costgroup, Costgroupxref, Costband, Tariffbasis and Ratingelement.  Filters and Discounts configuration. System Monitor configuration on Processplan, Task and Schedule. PCM-RBM Sync process to sync all Products and Tariffs into RBM. L3 support to all billing operational processes like Rating, Billing, Payments, Collections and Dunning. Incident management as per the SLA. Daily governance meeting with the client. Weekly meeting with RBM product vendor. Show less

• 

  Epsilon

  Aug 2016 - Jun 2017

  Production Analyst Lead
• 

  Netcracker Technology

  Jul 2017 - now

  • Senior Technical Operations Lead

    Apr 2022 - now

  • Technical Lead

    Jul 2017 - Mar 2022