Charlene Wong

Experience

• 

  DHL Express

  Aug 2016 - Dec 2018

  Team Leader & Logistics Assistant

  - Coordination & scheduling of team members to ensure smooth operations- Coordinate Import & Export shipments - Verifying AWBs & Invoices in system- Provide administrative duties when requested

• 

  DHL Supply Chain

  Dec 2018 - Jan 2020

  - Providing transportation solutions to potential customers- Identifying areas of improvements on internal fleet and existing customers- Assist manager in drafting RFQs for submission to vendors- Provide simulation reports and assess areas to drive down overall costs- Working with Warehouse SD to ensure integration of our solutions - Handle and prepare ocean freight import and export documentation- Liaising with hauliers to ensure smooth and timely delivery of cargo- Coordinate and follow up with customers on the status of shipments and deliveries- Monitor the movements of containers to reduce demurrage and detention charges- Providing monthly operational summary reports- Support billing team when required

  • Transport Solution Design

    Oct 2019 - Jan 2020

  • Senior Logistics Coordinator

    Dec 2018 - Oct 2019
• 

  Marquis Services

  Jan 2020 - Jun 2022

  Customer Service Executive - Marine

  - Arrange supply of customer's cargo to vessels (DG Items: Ship spares & paints)- Liaise closely with Shipping Agents & Ship-chandlers- Preparation of Import/Export documents, BL & Notice of Arrival - Arrange clearance and booking for Import/Export (FCL + LCL Shipments) - Declaration of customs permit- Application of COO- Liaise closely with customers on their Job Orders- Arrange picking and ensure customer orders supplied OTIF - Follow up customers enquiries and feedback- Conduct training & onboarding of new CS Show less

• 

  LF Logistics

  Jun 2022 - Apr 2023

  Account Management - Supervisor
• 

  A.P. Moller - Maersk

  Apr 2023 - now

  • Account Management - Assistant Manager

    Apr 2024 - now

  • Account Management - Senior Supervisor

    Apr 2023 - Apr 2024

  • Account Management - Supervisor

    Apr 2023 - May 2023