Julia Yeardley

Experience

• 

  Clark & Partners Ltd

  Apr 2003 - Feb 2009

  Directors PA

  Starting as Clerical Assistant within the Personnel Department of this diverse SME provided me with a wonderful range of transferable skills, experience and knowledge. The role developed organically and as the organisation grew my focus shifted from the personnel function to supporting the Directors and senior management. This was formalised in 2008. I was lucky enough to be exposed to the full range of corporate functions and acquired sound commercial awareness, top-notch customer service skills and an appreciation of what makes great management and leadership. Show less

• 

  AMRC

  Feb 2009 - now

  Leading on strategy for the Quality and Environmental Management System (Q&EMS) to ensure appropriate governance and continuing suitability. This has included a Q&EMS SWOT analysis, re-structuring the management system, re-drafting the manual and a review of long term certification requirements as well as the launch of projects to vastly improve internal communication. Ultimate responsibility for maintenance and development of the Q&EMS which assures:o The high standard of our research and deliverables.o The high level of service provided to all stakeholders.o Understanding and improving the overall impact of the organisation on the environment. o Meeting all legal, regulatory and other stakeholder requirements and that we maintain certification to AS9100, ISO 14001, ISO 17025 and ISO 13485. Working closely with functional groups such as H&S, Marketing, HR, IT procurement and accounts. Current projects are underway which include an improved intranet project working closely with Marketing and IT, and an improved procurement / purchasing handbook with Q&E working alongside procurement, accounts and administration. Direct line management for a small but diverse team. Relationship management with our key customers, being a main point of contact, answering queries, handling complaints from major customers and on high profile projects, and co-ordinating formal events, being the internal lead for the Technical Board. I have established and maintained strong working relationships with many of our 92 partner companies. Recently I have investigated and resolved two serious complaints with positive outcomes and in the past year have overseen a conference, two Board Meetings and 2 week long planning sessions with the partner representatives. Show less Setting and monitoring objectives and KPIs in relation to the Q&EMS. Providing mentoring / coaching to a range of personnel on issues relating to Q&E management. This includes personnel at all levels on specific Q&E related topics and questions. Undertaking improvement projects and leading cross functional teams. For example the implementation of a new issues reporting system including development of the database used for recording and reporting.Reading and interpreting standards and associated requirements (such as legal and regulatory requirements) to understand how they shall be applied in a diverse research environment.Communicating requirements to personnel from a variety of backgrounds through one-to-one training and the development and delivery of group training sessions. In the past 12 months this has included development and delivery of training on ISO 13485, the gated project management process, business basic and development of online training about COSHH. Most recently I have delivered training to external delegates on ISO 9001 and ISO 14001. Developing process and procedures based on my own knowledge of the requirements and organizational practice and through facilitation of workshops with personnel responsible for activities. Internal auditing to a number of standards and management of the audit schedule for the organisation. STEM ambassador, occasionally attending events speaking to members of the public about the work carried out at the AMRC and encouraging young people to consider a career in science, technology, engineering and maths. I am DBS checked for this activity. Show less

  • Partnership Engagement Manager

    Mar 2019 - now

  • Quality And Environmental Manager

    Jan 2016 - Feb 2019

  • Quality Manager

    Feb 2009 - Dec 2015