Makis G. Monokrousos

Experience

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  Universal Weather and Aviation, Inc.

  May 1998 - Sept 1998

  Ramp Agent

  - Ramp Agent Duties- Supervision of flight services (Passenger and Ramp Services, Cargo –Loading / Unloading, Catering, Fueling etc). - Supervision / Handling VIP and executive private flights.

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  Interservice S.A

  Apr 1999 - Jun 2009

  - Marketing Activities.- Provision of relevant handling data for billing and statistical purposes.- Coordination of the Slot Department.- Coordination of the Handling Department.- Coordination of the Fuel Department.- IATA Standard Handling Agreements and contracts implementation. - Control and supervise the carriers handling services in a self-handled or outsourced environment.- Motivation of the staff and effectively monitor of their performance.- Ground Operations Management.- Ramp Services Management.- Administrative duties.- Head of Operational Duties covering Greek, Egypt, Turkey and Cyprus Fuel and Handling arrangements. - Coordination of all stations where INTERSERVICE provide services including Athens station. - Arrangements for Overfly, Landing/Parking Permits/Clearances, Handling services to third parties, Catering, Fuelling, Hotac)- Administrative duties. - Supervision of flight services (Passenger, Ramp and Cargo Services).- Operational Duties (Flight Planning, SITA Msgs, HCAA Settlements).

  • Commercial Department

    Apr 2007 - Jun 2009

  • Station Manager

    Oct 2005 - Apr 2007

  • Area Manager Assistant

    May 2003 - Oct 2005

  • Station Manager Assistant

    Oct 2001 - May 2003

  • Ramp Agent and Operations Supervisor

    Apr 1999 - Oct 2001
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  Skyserv Handling Services

  Jun 2009 - Jul 2017

   37 Airport management in terms of coordination and handling services satisfaction for company Executive clients. Searching for opportunities to grow the business, whether through partnerships or new initiatives. Analyze sales and other reports that give insight into how a company can make adjustments to improve performance and quality.  Assist my commercial directors and work as a member of a solid team. Work and cooperate with Operational Handling and Airport managers. Resolve issues with contracts and commercial operations Communication with parties in a contract so that all understand the terms. Assesses risks and makes recommendations based on a thorough analysis of all factors involved in a business situation Manages daily company operations for business/executive flights. Coaches employees on best practices for managing contract issues and handling daily issues and tasks Show less  Ground Handling Business Development, Handling Offers, Tenders, Quality Services. Coordination of all Greek Airports linked to the IATA operational agreements, SLAs and satisfaction quality levels.  FlightTracker (by Norcom): Invoicing implementation system setup linking with SAP for all Greek Airports and its terms. FlightTracker: Airlines data implementation setup, specialized guideline setup, data upload and services in connection with IATA SGHA and all its terms. Receipt, coordinate and follow up, of airline handling and operational requests including Slot/Parking management, Traffic Rights, special permits, special Handling (State flights, VVIP flights etc), and monitoring. Monitoring of the agreed services in association with the agreed IATA SGHA. Provision of data for billing/invoicing, budgetary and statistical purposes. After Sales follow up with airline clients. Airline Carriers Key Account Manager for Transavia, Volotea, Air Europa, Singapore Airlines, ELAL, Meridianna, AlbaStar, Air China, AirSerbia, Japan Airlines, Korean Airlines, Ukraine International and many others. Marketing and Procurement activities. Invoicing check and control. Arrangements, settlements and coordination with third parties companies such as but not limited to HCAA, Catering, Hotels, Crew and Passengers Transportations, fuel arrangements and all Aviation services. Show less

  • Commercial & Business Aviation Manager

    Jan 2017 - Jul 2017

  • Commercial Executive

    Jun 2009 - Jul 2017
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  HELISTAR SA GREECE

  Feb 2019 - Apr 2023

  Ground Operations Manager - Postholder

  Lead and manage Helistar’s ground handling suppliers and airport companies at the nominated base(s) and satellite airports for delivering targeted performance outcomes in all areas of safety, compliance, cost control and operational performance.Ensure that ground handling companies and airport operations comply with Helistar's safety standards at all times.Identify all new opportunities for operational improvement and/or cost savings in the nominated area of responsibility.Ensure scalable growth for the nominated base(s) and satellite airports in all areas.Contribution to preparation of standard ground handling agreement (SGHA) templatesExecution of full scale supplier (organizational) audits and management of other GOMs in audit planning, reporting and follow-up.Participation in internal and external quality/compliance related cross-functional projects,Support the Ground Operations Team in activities across the network as required General administration and reporting duties.Fl3xx System implementation for and on behalf of Helistar. Show less

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  Fly in Greece

  Apr 2023 - now

  Manager of Operations