Experience

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  Bigrock

  Aug 2012 - Jan 2013

  Web solutions specialist

  Provide domain and hosting support to customersProvided frontline customer support through various communication channels such as email and phoneTroubleshot and resolved complex technical issues related to the domain name hosting products and website building.Investigated and identified effective solutions for technical issues concerning DNS, business email, hosting, and related productsescalated complex system-wide issues or bugs to L2 support software engineering teams for prompt resolutionmaintained high customer satisfaction while ensuring timely resolution of customer issuesreviewed and updated product documentation to ensure the accuracyPublished documentation in both internal and external knowledge bases to improve accessibility and the user experience.Worked closely with the Developer to maintain and resolve cPanel and Plesk panel configuration. Show less

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  Directi

  Nov 2012 - Jan 2015

  Senior qa analyst
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  Flock

  May 2013 - Apr 2015

  Product quality assurance
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  Zeta india

  Jul 2015 - Mar 2017

  Senior qa engineer

  I played a crucial role in ensuring the quality of Zeta's innovative banking and financial technology solutions. Zeta offers a modern, cloud-native, and API-first banking stack that helps banks and fintech firms launch engaging retail and corporate products. Leading and owning the QA for the Merchant POS AR side of things.Spearheaded comprehensive test plans and executed test cases using Selenium WebDriver and TestNG, resulting in a 30% increase in testing efficiency.Developed and implemented automated regression testing, reducing manual effort by 60% and ensuring consistent quality across product releases.Managed code versions using Git and implemented CI/CD pipelines with JenkinsCollaborated effectively with cross-functional Agile teams, resulting in a 50% reduction in post-release bug reports and improved customer satisfaction.Demonstrated expertise in testing web and mobile applications, creating meticulous test plans, and cases, and preparing test data.Proficient in utilizing Git, and Jenkins to debug distributed systems and ensure seamless functionality.Diligently verified the functionality and quality of the mobile banking app daily.Used LoadRunner to simulate user load and measure API performance under various conditions.Used Dynatrace to gain insights into the API's performance and identify bottlenecks and Splunk to Analyze Logs. Show less

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  Titan

  Mar 2017 - Oct 2018

  Quality assurance expert

  Previously worked here from 2012-2015Enterprise chat and messaging service built using ElectronJS framework using chromium and Node.jsTested on cross-browser and cross-platform desktop and web applications, including Windows, macOS, and mobile. Successfully designed and executed user acceptance testing (UAT) plans for multiple projects, resulting in up to 75% faster defect resolution compared to previous manual UAT processes.Performed load and stress testing using Performance Center.Build and contributed to building automation framework from the ground up for regression using Java/Python in Selenium and TestNG for reports and Maven as a build tool and project dependencies Also used tools such as Ranorex and TestComplete framework for data-driven testing, UI automation, and object recognition. Scripts were written in JavaScript, and Python to handle dynamic UI, along with scriptless keyword-driven testing to provide flexibility to the QA process.Managed code versions using Git and implemented CI/CD pipelines with Jenkins following the Hybrid framework (POM & Keyboard Driven)Collaborated with cross-functional teams to identify product requirements and create detailed test plans for each software development life cycle (SDLC) phase, resulting in a 20% reduction in overall development time.Developed and implemented a comprehensive testing strategy utilizing Agile Testing methodologies, resulting in a 40% increase in test coverage across all areas, including UI, Functionality, API, Database, and Regression.Created an ecosystem of testing to validate the End-to-End functionality of the website.Independently created test plans as per the needs of the project.Conducted thorough testing covering all the areas, including UI, Functionality, API, and Regression. Show less

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  Media.net

  Oct 2018 - Aug 2023

  Senior software test engineer

  Roles & Responsibilities:Developed Test Cases and Test Scripts using Functional Requirement Documents as well as Test scenarios forPositive, Negative, Boundary cases, etc.Created and maintained automated test cases for regression and smoke testing using Selenium WebDriver(Java/TestNG) and BDD frameworkUtilized Load Runner and Performance Center for performance testingConducted performance and load testing to ensure system scalability and reliability.Followed Agile methodology for application testing and participated in daily scrum, planning and reviewmeetings.Participated in Mobile Testing on iOS and Android platforms.Interacted with developers and management to identify and resolve technical issues and presented regularprogress reports, defect reports and test execution reports.Prepared functional and regression Test Cases in JIRA under the Test Plan, reported issues, and performed bugverification testing.Performed UAT on production after every release.Improved the quality of the product within two months which helped increase the revenue drasticallyLeading and mentoring a team of 5 QAsCreated automated frameworks to test updates new Features or interactions in the Web flow(landing>Survey>Creatives>Listings)Developed scripts to automate repetitive tasks which reduced manual efforts drasticallyUsed SQL queries for data extraction and analysis, ensuring accurate and timely data retrieval for testing anddebugging the logged data.Actively participated in release planning, leading to on-time delivery of critical functionalitiesDefine and communicate product vision, goals, and requirements to Agile development teams and stakeholders,ensuring alignment with business objectives.Review and approve design gaps and solution enhancement suggestions from internal and externalstakeholders Show less

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  Jitterbit

  Jul 2023 - Feb 2024

  Software qa & implementation consultant

  Projects with Walmart, Costco, Whole Foods, Home Depot, Amazon FBA/FMA, Aldi etc.Implemented automation integration between eCommerce Web Stores/ Suppliers and Trading partners/ERPsusing Jitterbits flagship products and toolsSetting up automation for larger trading partners like Walmart, Amazon, Home Depot, etc. that trade with EDI.Experience with ERP/CRM software implementation with Microsoft Great Plains, Sage, Build customization suchas custom fields, custom records, and workflows Utilized various ERPs including NetSuite, SAP, Epicor, and Sage(100, 300, 500, 50)Applied knowledge of XML and SQL to analyze client environments, build custom solutions, and ensure highlevels of client satisfactionLeveraged Postman to make API calls to REST and SOAP endpoints for testing credentials and conducting deeperanalysis of the environment's objects and fieldsQA for potential and current clientsImplemented end-to-end mapping, configuration, and deployment of a web store for clients, resulting in a 20% increase in online sales revenue.Mapped XML tags to UI fields for web services integration, streamlining data transfer processes reducing errorrates by 15%.Worked on EDI file formats, including X12 820, and EDIFACT. I have extensive experience working with a variety ofEDI document types, including:EDI 850 (Purchase Order), EDI 810 (Invoice), EDI 856 (Advanced Shipping Notice), EDI 997 (FunctionalAcknowledgment), EDI 214 (Transportation Carrier Shipment Status Message), EDI 832 (Price/Sales Catalog), EDI846 (Inventory Inquiry/Advice) Show less