Experience

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  Screaming media

  May 2000 - Nov 2000

  Intern

  Worked on the implementation of a Java based Categorizer by creating various user interface designs for an Autonomy Project that provided News content based on different categories and also design user interfaces for the News Media Player Project.

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  Net2phone

  Feb 2001 - Jan 2002

  Software engineer

  Member of the development team for the NET2PHONE enhanced services platform Set up the System test, Load Test, Development and Production Environments.Built customizable J2EE based testing tools.Documented Integration Test Plans/Test Lab/Test Cases/Reports in Test Director and Bugzilla.Extensive VXML and grammar development.

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  Prosoftnet corporation

  Jun 2002 - Sept 2006

  Programmer analyst

  Worked as a Technical Consultant for clients such as Verizon and Convergys.Client:- Convergys, Cincinnati, OHNovember 2005 – August 2006Contributed in the development effort of creating a Multimodal graphical user interface pilot for USPS agents for reducing agent hold time and improving customer satisfaction.Prepared standalone test scripts and UI based testing tools.Demonstrated business value in the Service Oriented Architecture (SOA) by developing UI components and generating use cases from the Oracle Business Activity Monitoring (BAM) Tool.Client: Verizon Communications, White Plains , NY June 2002 - November 2005Involved in requirements gathering, design & development of various projects.Developed an Automatic Out-bound dialing mechanism to connect servers & system devices across Verizon locations.Worked on a gamut of voice recognition packages and speech oriented applications.Created test scripts for User Acceptance, Load & System regression testing.Designed web packages for monitoring call logs and application usage metrics for weekly, monthly & quarterly reports. Show less

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  Convergys

  Sept 2006 - Jan 2011

  Senior systems analyst

  Led the development effort for the on demand voice bio-metrics deployment leveraging a wide range of speech and web technologies and integration with applications that require Second Factor Authentication.Co-Authored in creating multiple patents.Built SIP based outbound applications for a load test suite.Architected business use cases, design documents and launched demonstration prototypes.Created web service modules for an automation project in a contact center that synchronized the voice and web customer interaction channels for increasing agent efficiency.Engineered and supported an on demand voice authentication pilot for 50 employees from Wachovia.Analyzed business and technology challenges for innovation projects and proposed solutions. Show less

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  Fifth third bank

  Jan 2011 - Nov 2011

  Lead applications developer

  Member of the ECIF(Enterprise customer information File) team which provides a 360 degree view of customer.Worked on customization and periodic Enhancements to ECIF for supporting other Line of Businesses within the Bank.On-Call Rotation Production Support for ECIF.

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  Citi

  Dec 2011 - Jul 2019

  Architect

  Responsible for identifying emerging areas for technology and service innovation to create cutting edge application prototypes leading into commercial products.Led Mobile/Web Application development projects within R&D.Collaborated and coordinated with various product development teams for productization of prototypes.Worked closely with third party vendors for building prototypes for Citi specific Business Use cases.

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  Firstgroup america

  Jun 2019 - Sept 2021

  Cloud solutions architect

  Responsible for Cloud Solutioning in AWS. for multiple initiatives at First Student.

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  Presidio

  Jan 2022 - now

  Cloud architect