Tiffany Jensen, CMP

Experience

• 

  Loews Hotels

  May 2002 - Dec 2014

  • Directly hired, trained and managed team of hourly and managerial employees• Oversaw daily operations of department including scheduling, payroll, department meetings and efficiencies• Implemented SOPs for Catering Sales to include tracking inquires, PACE and monthly revenue goals• Acted as a liaison between clients and hotel departments• Handled large and complex group business and social galas • Event planning customer satisfaction score of 100%• Assisted with team monthly forecast and yearly budget Show less

  • Assistant Director of Catering and Conference Management

    May 2011 - Dec 2014

  • Conference Manager

    Jun 2006 - May 2011

  • Access Conference Manager

    Feb 2004 - Jun 2006

  • Conference and Catering Coordinator

    May 2002 - Feb 2004
• 

  Universal Orlando Resort

  Jan 2015 - Oct 2020

  Sales Manager

  • Developed and maintained client relationships across multiple industries and regions• Exceeded annual revenue goal every year during employment (95%-137%)• Produced over $10,000,000 in revenue within a 5 year timeframe • Spearheaded multiple prospecting efforts to new and existing accounts • Negotiated all aspects of group business between hotel and client• Created and edited contracts• Partnered with internal legal team for contract clause edits• Supported eight hotels with a total of 9,000 sleeping rooms and 295,000 square feet of meeting space• Hired and trained direct report Sales Coordinators Show less

• 

  CareTime

  Jan 2021 - Feb 2022

  Account Executive
• 

  BambooHR

  May 2022 - Sept 2022

  Account Executive II
• 

  Universal Orlando Resort

  Sept 2022 - now

  Resort Sales Manager