Dimitris Tarasis

Experience

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  Research and Informatics Corps, Hellenic Army

  Aug 2009 - Apr 2010

  Information Technology Desktop Support

  •Supported end users & equipment

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  Arjitech

  Sept 2010 - Sept 2012

  Intern Computer Technician

  •Identified and resolved computer software and hardware issues•Traveled to customer locations, installed products and provided support

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  EasyBuyWorld - www.ebw.gr

  Sept 2012 - May 2014

  Service Engineer

  •Diagnosed and resolved all computer software and hardware issues•Provided IT support and customer service duties via phone•Was awarded most personable technician during my employment

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  Public (Retail World SA)

  May 2014 - May 2017

  Computer Engineer

  •Troubleshot and resolved computer software and hardware issues in a timely fashion•Provided IT support in person and via the phone•Experience with SAP•Excellent customer satisfaction record for 3 years

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  Kotsovolos-Κωτσόβολος

  Dec 2019 - Aug 2024

  Computer Engineer

  •Identified and resolved all customer technical issues related to software (Operating Systems, applications, mobile phone OS, some switches/routers/wireless APs)•Troubleshot and repaired hardware (Desktops, Laptops, Tablets, mobile phones, printers, TVs and peripherals)•Daily communication with customers, vendors/manufacturers and internal staff explaining the resolution or next steps•All resolutions were performed within the expected timeframes ensuring all requirements were met•Trained and mentored newly hired Computer Engineers•Frequent use of SAP, Microsoft Dynamics & Entersoft CRM Show less

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  Baker Tilly Greece

  Sept 2024 - now

  Associate IT Auditor