Ali Hantol

Experience

• 

  Jarir Bookstore

  Jan 2012 - Jan 2013

  Network Technician

  - Managed firewall, network monitoring and server monitoring both on- and off-site.- Set up equipment, including installing cables and hardware.- Installed software and operating systems company computers.- Resolved computer hardware and software, printing, installation, Email andoperating systems issues.

• 

  Stc

  Jan 2013 - Jan 2016

  Technical Support Agent

  - Create new user and email through AD.- Give access to STC App.- Installed software, modified and repaired hardware and resolved technical issues.- Provided base level IT support to non-technical personnel within the business.- Provided on-call support for critical issues.- Resolved user issues in a clear, courteous and straightforward manner.

• 

  Wipro Limited

  Mar 2016 - Sept 2019

  Project Engineer

  *National Water Company project.- Supervise the customer care and billing system (CC&B System) and technical Incident tickets.- Supervise changes in the system at the level of the branches of the National Water Company.- Supervising the installation and maintenance system (ERP System).- Providing solutions to order problems for front office staff.- Preparing reports from the database for senior management (SQL reports).- Supervising the performance of the system in the company's call center. Show less

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  Raytheon Saudi Arabia

  Dec 2019 - Nov 2022

  Project Engineer

  • Managed project communications infrastructure, including WAN, LAN networks, satellite, and radio communications.• Supervised maintenance of military communications vehicles for satellite and radio communication.• Planned and organized work within the communications department of the project.• Structured and organized the technical fault reporting system.• Developed training materials for the project's communications network and provided training to soldiers and civilians in operations centers across multiple cities in Saudi Arabia.• Prepared reports on technical faults and conducted root cause analysis.• Generated a report on spare parts inventory and future needs.• Prepared service quality reports (QoS).• Monitored daily network performance and ensured smooth operations.• Analyzed communication problems impacting quality by conducting bandwidth testing and other testing methods. Show less

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  Makman Solutions

  May 2022 - May 2023

  Project Management Consultant

  • Ensured compliance with the cybersecurity controls (ECC-1:2018) in Cyber projects.• Plan and Develop the Project Idea.• Monitor Project Progress and Set Deadlines.• Evaluate Project Performance.• Analyzing and managing project risk.• Designing technical solutions and searching for the latest technology in the market.• Preparing and presenting technical offers to clients.

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  Confidential

  May 2023 - now

  GRC Cybersecurity

  • Established and organized a new cyber security department.• Creating a tender document to enhance cybersecurity compliance (ECC-1:2018) in the organization.• Preparing policies and controls and forming a cyber security committee.• Overseeing cybersecurity services managed by operating companies• Oversaw the smooth transition of client systems to cloud services.• Monitored and safeguarded confidential company data, effectively mitigating network system hacking through timely updates.• Applying advanced theories and concepts to establish and enforce information security standards, procedures, and guidelines. Show less