Deep Enrich
Suvabrata Routh
Consultant
446 followers
Kolkata, West Bengal, India
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About me
Technical Architect at Tata Consultancy Services
Education
West Bengal University of Technology
2001 - 2005Bachelor of Technology (B.Tech.) Electronics and Communications Engineering A
Experience
Orange Business Services
Oct 2008 - Jun 2011ConsultantIVR application developer for leading telecom service provider
3i Infotech
Jun 2011 - Apr 2013Sr. EngineerMigrated entire contact center successfully from Nortel/AVAYA to Genesys Contact Centre platform.Successfully managed India & International IVR operations for Debit/Credit/Loans/Demat module.
WNS Global Services
May 2013 - Feb 2015Deputy ManagerAs a part of Professional service consultation at Center of Telecom and Network Consultancy team, currently assisting multiple airlines and govt. sector clients to implement/restructure contact center with IVR/CRM/dialer/Chat solution.
GENPACT
Feb 2015 - Dec 2021Lead Consultant
Tata Consultancy Services
Dec 2021 - nowAssociate Consultant
Licenses & Certifications
Designing Microsoft Azure Infrastructure Solutions
Microsoft AzureMay 2024Microsoft Certified: Azure Administrator Associate
Microsoft AzureMay 2024
Ayehu Certified IT automation Engineer
AyehuMar 2020
WINDOWS 2000 SYSTEM ADMINISTRATION
IBMAyehu Certified IT automation Analyst
AyehuMar 2020
ITIL® Foundation Certification
AXELOS Global Best PracticeNov 2014
Honors & Awards
- Awarded to Suvabrata RouthStar Fire WNS May 2014
- Awarded to Suvabrata RouthShooting Star WNS Feb 2014
Languages
- enEnglish
- hiHindi
- beBengali
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