Janice Tan

Experience

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  Amlex Technology Sdn Bhd

  Sept 2008 - Jul 2011

  Customer Service Officer

  - Interact daily with customers & oversea agents through phone and email to fulfil customer’s various requirement & enquiries.- Prepare daily scheduling of new/change orders, quoting lead-time, providing shipment confirmations and working closely with our customers to resolve any issues that may arise.- Assist marketing with stock analysis, including price and stock availability.- Purchase raw material with suppliers or issue order reqquest to stamping dept.- Prepare weekly production schedule based on sales demand & work closely with planner in schedule.- Work closely with every department to ensure product smoothly & on time produce & cooperative with related department to troubleshoot any issues. - Ensure timely delivery & follow up daily shipment.- Responsible for process customer return & shipment information.- Liase with forwarder for local & oversea shipment and incoming. - Control inventory status to prevent shortage or high inventory level.- Responsible & a leader controlling the ERP System to make sure all stock movement key in correctly & inventory accurately. Show less

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  Flextronics International USA (Onsite support at Cisco)

  Aug 2014 - Jun 2016

  Supply Chain Program Manager

  - Manage all materials fulfillment for Proto builds to Flex PEN & Zhuhai. - Material pipelining with suppliers, consign materials to Flex PEN & Zhuhai for any urgent materials & DF material fulfillment at Flex Mexico.- Manage strategic components (ASIC, PCB fab & etc) and work closely with customer based on proto build schedule and do allocation for few CMs to sustain the build. - Initiate face to face meeting or weekly conference call on custom made mechanical parts or unique component requirement to fulfill the proto build roadmap. - Lab materials fulfillment support (Hardware, mechanicals, optics cable & etc for rework or testing purpose).- Material pipeline for mechanical part and DF materials to Cisco San Jose to ensure combo stage to support new product testing and shipment to end customer.- Work closely & meeting with customer daily and assist Flex PEN & Zhuhai to act immediately if any build schedule or component change.- Work and communicate closely with Flex Penang & Zhuhai internal team to fulfill customer requirement on build schedule, shipment or any special request, eg: hand carry shipment request. - Arranging PCBA board rework and communicate with Cisco & Flex Milpitas team on the rework activites and board related issue.- Follow up PCBA delivery from Flex and work with Cisco custom team and forwarder to resolve any shipment clearance issue. Show less