Experience

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  Tcs e-serve international ltd.

  Jan 2006 - Apr 2010

  Production support analyst

  Worked as a Production Support Analyst for Citidirect Online Banking for Citibank NA. Primary responsibilities include:  Worked as Level 2 Support Engineer for Citidirect application handling issues arising in processing of transactions at various systems and providing solutions Ensuring 24 X 7 Production Environment availability for CEEMEA (Central and Eastern Europe Middle East and Africa) region and help Branches in providing Business Solutions to their Customers Training project managers and teams on recent product releases. Creating and updating manuals on new product functionality on the website Regional Librarian for Citidirect application responsible for maintenance of library functions for transaction activities across CEEMEA region.  Liaison and single point of contact among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes for 33 Citibank branches across Central and Eastern Europe, Middle East and Africa regions and 17 branches across Asia and Pacific regions Assisting with the testing and rollout of the Citidirect BE (SME) application across CEEMEA region. Show less

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  Hcl technologies

  Apr 2010 - Sept 2011

  Business analyst

  Worked as a Business Analyst on EFlow MIFT application for Citibank India. eFLOW is a workflow based imaging application which captures incoming information from structured, semi-structured, and unstructured document formats, from multiple sources such as paper and fax. Primary responsibilities included: Handling various issues arising during the day-to-day operation of the MIFT India application  Ensuring a 24 X 7 Production Environment availability for all 29 branches across India Maintaining backend databases involved in the daily functioning of the application. Managing development and testing activities for all relevant software upgrades to the application  Preparing the FRD documentation for rollout of MIFT project across Bangladesh and Sri-Lanka and obtaining the sign-off from all the stakeholders Ensuring preparedness of the UAT systems for users from Bangladesh and Sri-Lanka to commence Show less

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  Wipro

  Sept 2011 - Sept 2016

  Senior consultant

  Working as a Senior Domain Consultant on Regional Communication eXchange (RCX) project for client Citibank. Primary responsibilities include:  Gathering client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with stakeholders Performing gap analysis of business rules, system process flows and requirements Documenting and delivering interface control documents and assist in architecture analysis and functional specification documents Coordinating with branches and various stakeholders for testing the new enhancements in test environment Preparing implementation plan and implementing the change in Production Show less

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  Intellect design arena ltd

  Oct 2016 - Jan 2018

  Senior consultant

  Working as a Senior Consultant with a Intellect Design Arena in the Digital Banking domain.

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  Citi

  Jan 2018 - Mar 2024

  Assistant vice president