Experience

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  Diamante cabo san lucas

  Oct 2012 - May 2015

  Responsible to ensure guests have everything they need during their stay. These needs may include anything from arranging transportation to the airport, to reserving dinner reservations at the finest restaurants around. • Ensure amenities are arranged, delivered, and reconciled daily according to policy.• To build relationships with local vendors & restaurants.• Select and monitor outside vendors used to fulfill guest’s requests and to ensure professionalism, quality, and consistency of those vendors.• Make guests reservations for air or other forms of transportation when requested. Obtains necessary itinerary tickets.• Organize special functions as directed by management.• Coordinates guest requests for special services.• Handles guest complaints and solve problem to the degree possible.• Itinerary Design Show less

  • Catering Manager

    Feb 2013 - May 2015

  • Event Planner

    Feb 2013 - May 2015

  • Concierge

    Oct 2012 - Feb 2013
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  Quinta don jose boutique hotel / tlaquepasta restaurant

  May 2015 - Oct 2016

  General manager

  Ambassador to all hotel & restaurant guests,local businesses and media. Design and implement systems and procedures to result in memorable experiences for guests in both hospitality and food service. Responsible for the total financial performance of the hotel and the restaurant and responsible to manage property operations on a day to day basis to assure optimumperformance and continual improvement in the five Key Result Areas: guest service, teammembers, sales/marketing, asset maintenance and profit/financial control.Coordinate, direct and manage the staff and everyday hotel operations to achieve optimum profitability, guest satisfaction that ranks in the top levels of demand and efficiency while maintaining standards to ensure 100% guest approval. Show less

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  Diamante cabo san lucas

  Dec 2016 - May 2024

  Represent the Management during the Evening / Afternoon. Acting manager when the General Manager is not on Diamante's property. Responsible to assist the management team on duty to accomplish the service goals they need to meet daily and to help the management team manage all areas throughout the property. Act as Manager on Duty dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.Responsible to host and be the direct contact for Diamante Owners and Members. Responsible to provide leadership and support to all members of the staff and enforces the Diamante Standards of Excellence in all areas supervised. Show less

  • Process Manager

    Jun 2022 - May 2024

  • Catering Sales Manager

    Jan 2019 - Nov 2022

  • Evening Manager

    Dec 2016 - Nov 2022