Experience

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  Lebanon and gulf bank.

  May 2010 - Oct 2010

  Customer service

  Achievements:1. Assured a full satisfaction of the customers, which made them feel comfortable in dealing with this bank.2. Answered all phone calls and emails from customers, ensured that their questions are clearly answered, and their request is fully completed.3. Ensuring full satisfaction for existing customers, I got the bank new customers who deposited big amounts of money.Responsibilities:1. Listened to customers' questions and concerns about bank products and solved any problems they had, following the bank's procedures.2. Provided information to customers on their accounts statuses and balances, and informed them regularly about new products and services.3. Opened new bank accounts accordingly to rules and policies.4. Established and promoted relationship with customers, ensuring attendance to their inquiries and solving their problems to grant them full satisfaction.5. Ensured that the customer’s information remain confidential and properly protected. Show less

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  Lebanese international university

  Jan 2011 - Jun 2013

  Academic director personal assistant

  Achievements:1. Reorganizing the director’s filing systems, which eased the work and gave space for more tasks to accomplish.2. Delivered clear reports on time with no errors, which gave the director a clear summary of all the work done and has to be done and saved his time figuring out what is to be done.3. Solved sudden problems quickly and delegated work when the director was absent or busy without turning back to the director in every issue, which made me gain a big trust from the director specifically and the direction generally. 4. Worked for the academic director as well as for the general director, in the absence of his assistant, which made me gain a more challenging experience in this role.Responsibilities:1. Reading, monitoring and responding to the director's email as well as answering calls and handling queries.2. Writing reports, executive summaries, newsletters, preparing class presentations and schedules, papers for meetings, as well as different grading diaries.3. Arranged the director’s meetings inside and outside the university, and all the required documents and presentations, and took detailed notes in the meetings. Show less

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  Morkos for interior design & architecture

  Jun 2012 - Sept 2012

  Interior design assistant
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  Interior design

  Oct 2012 - Oct 2014

  Freelance interior designer
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  Lamairie hotel

  Jun 2013 - Sept 2014

  Front office manager, customer service

  Achievements:1. Broadcasting offers and different services, taking good pictures of different sections of the hotel and publishing them to social media, got the customers attraction and revenues increased by 50%. 2. Redecorating the Hotel and redistributing the tasks and schedules, made the hotel gain new local customers especially for the restaurants.3. Implemented new strategies about hosting weddings, bachelor parties, anniversaries and other events, also increased revenues by attracting new customers, and accommodating many parties of the old ones.Responsibilities:1. Monitored the delivery and measurement of guest service consistent with the service standards.2. Prepared front office activity reports for review.3. Provided ideas and suggestions for new services, technology and processes to ensure the Hotel's competitive position and in anticipation of changing customer needs within the dynamic hospitality.4. Planned and coordinated hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments. Show less

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  Havana

  Nov 2013 - Mar 2014

  Furniture designer and interior designer
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  Tripnologies web development and design

  Oct 2014 - Jun 2015

  Customer service representative, social media and graphic design

  Achievements: 1. Developed a new system for generating sales leads which was implemented across the organization and resulted in a 50% improvement in sales performance.2. Maintained effective working relationship with customers – amplified customer base by 50%.3. Increased my territories client base by 40%.Responsibilities:1. Informing new customers about all products and services offered by Tripnologies and convincing them why they are mandatory to their companies.2. Make calls to our clients and inform them about new products and services, and checkup on the existing services.3. Conduct market research to identify trends and manage sales activities accordingly. Show less

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  Expotrade global

  Oct 2015 - Jan 2016

  Customer service
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  Amenzone fitness

  Oct 2016 - Jan 2017

  Personal assistant
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  Le centre de réadaptation mab-mackay

  Nov 2016 - Mar 2017

  Admissions
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  Amir restaurant

  Apr 2017 - Jan 2018

  Cashier
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  Avon canada inc

  Jun 2017 - Jan 2018

  Customer service representative
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  Rbc

  Mar 2018 - May 2021

  Banking advisor
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  Wesbell logistics

  Jun 2021 - Sept 2023

  Administrative coordinator
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  Msb transports

  Jan 2023 - Feb 2024

  Office administrator

  -take phone calls and direct them to the appropriate department.-collect all the driver's documents and follow up on any expiring dates and file them electronically and physically.-answer emails from drivers/ clients.-draft contracts for new hires- different positions.-working with spreadsheets to store different kinds of information.-help with the payroll process.-scanning in and filing company and drivers related info.-follow up emails for clients/ drivers.-converting documents from/to french.-visits/communications with SAAQ/ other government businesses for renewals/ registrations/ permits.-taking care of the mail in and out. Show less

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  Sediver

  Feb 2024 - now

  Administration