Talk to sales Try for Free
Vivek Chauhan

Vivek Chauhan

Intern

Followers of Vivek Chauhan2000 followers
location of Vivek ChauhanNoida, Uttar Pradesh, India

Connect with Vivek Chauhan to Send Message

Connect

Connect with Vivek Chauhan to Send Message

Connect

  • Timeline

  • Skills

    Predictive dialers
    Ms excel pivot tables
    Wfm
    Call center
    Bpo
    Operations management
    Process improvement
    Team management
    Outsourcing
    Portfolio management
    Mis
    Workforce management
    Call centers
    Vendor management
    Service delivery
    Sla
    Process excellence
    Dialers
    Offshoring
    Dialer management

  • About me

    In John keells worked as an Asst. Manager in Business Intelligence wherein I was managing Outbound Capacity Planning/ WFM and Dialer domain with a team of 2 SMEs and responsible for capacity planning along with inventory forecast based on targeted hours and making dialer strategies for different portfolios to uplift performance, also taking care of inventory management in terms of expiry/goals/performance etc. for different clients.

  • Education

    • Army Public School Noida

      2004 - 2005
      Higher Secondary (CBSE Board)

    • Thapar Institute of Engineering & Technology

      2005 - 2009
      Bachelor of Engineering (B.E.) Computer Science Engineering 8.4 CGPA (on 10 point Scale)

  • Experience

    • Cadence Design Systems

      Jan 2009 - Jul 2009
      Intern

      Responsibility- To re-factor the OrCAD Capture Tracker code and provide TCL interface for UI Tracker.Learning- Understood clearcase tool, TCL programming language.Achievement- Awarded the highest grade in the six months industrial internship evaluation.

    • Inductis

      Jul 2009 - Feb 2010
      Programmer Analyst

      1. Helped the client achieve cost effectiveness by performing contact reduction analysis for the client.2. Handled large volumes of data using SAS and MS Excel to derive business insights.3. Implemented changes to automate a lot of areas to increase efficiency and deliver on high quality

    • ZS

      Mar 2010 - Apr 2012
      Senior Associate

      1. Provided hi-end sales force effectiveness solutions to the client2. Played a key role in designing the Incentive Compensation plan for the client.3. Implemented complex business rules: Portfolio Multipliers, Product kickers, Rep Eligibility4. Worked for varied markets: Oncology, Neuroscience, Psychiatry, Respiratory, Transplant and General Medicines5. Hands-on experience on MS Excel, VBA and SAS

    • Moolchand Healthcare

      May 2012 - Jun 2013
      Associate Strategy

      1. Delivery of analytical insights on products, specialties and regions on the basis of data collected from market and the hospital. Use insights to formulate strategies for identified products, specialties and regions.2. Designed product pages for high ticket products and rolled out to the sales force3. Bottom up analysis: Implemented bottom up analysis to set targets for identified products, specialties and regions4. Hands-on experience on MS Excel and SAS

    • American Express

      Jun 2013 - now

      • Sr. SDL - Global Strategic Insights

        Sept 2023 - now

      • SDL - Global Strategic Insights

        Mar 2020 - Sept 2023

      • SDL - Performance Engineering

        Dec 2018 - Mar 2020

      • Team Leader Analytics (Projects and Strategy)

        Aug 2016 - Dec 2018

      • Lead Business Analyst

        Jun 2013 - Jul 2016

  • Licenses & Certifications