Davide Bettinelli

Experience

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  Aziende varie

  Sept 2005 - Jun 2007

  Back office activities in professional training office
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  Aziende

  Jan 2008 - Oct 2012

  Back office activities in multimedia technology office
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  Aziende varie

  Jan 2010 - Jan 2016

  Catering activities for pub and restaurant
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  Self-Employed

  Jan 2013 - Jan 2017

  Italian lesson for foreigners (teach how to write, read, speak in italian) - to help students to organize their study- to help students to do their homewok- to help students to understand subject and to approach to homework

  • Tutoring and teaching activity

    Jan 2016 - Jan 2017

  • Tutoring activities for middle school and high school sudents

    Jan 2013 - Jan 2016
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  Coalition of youth organizations SEGA

  Nov 2016 - Oct 2017

  Back office e front office activity

  - counseling activities for the young students and unemployed people of the local community- planning and developing activities to spread information to the local community- planning and development of non-formal learning activities in schools and others educational center- planning and development of the project "Youth Entrepreneurship" regarding the unemployment status of the maceonian country- developing of Info Day in order to spread several useful information to the local community: front office activities and counseling activities in several Infopoint around the city of Prilep- ideation, planning and development of educational workshops about entrepreneurship: frontal lessonwith entrepreneurship experts and with university professors of economics; developing of theoretical and practical activities- writing and editing online articles published on official organization's website and on social networks- updating and maintenance of the official organization's website- organization and realization of video interview with local successful local entrepreneurs Show less

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  Teleperformance Greece

  Nov 2017 - Aug 2019

  Provide Online Personal Setup sessions over the telephone, video and chat based platforms.- handle 30 minutes planned session through phone and screen shared devices- guide the customer with the support of screen sharing to discover all the feature of a new apple device just purchased- relate and adjusting the session on customer type and expertise- Ability to solve minor issue and appeal customer with something unknown or interesting for him.- Create a session plan that can fit as much possible with customer needs in order to offer an interesting and profession experience and expertise Show less

  • Senior Customer Support Agent

    Aug 2018 - Aug 2019

  • Customer Support Agent

    Nov 2017 - Aug 2018
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  TTEC

  Sept 2019 - Sept 2021

  Customer Service Agent

  Provide customer support through phone and mail in both Italian and English languageAbility to use soft skill and manage problems and solutionAbility to relate with different customers type and to lead them to the solution of the occurred issue

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  Webhelp

  Oct 2021 - now

  - Determine selection criteria according to every project / Client request- Coordinate with hiring managers to identify staffing needs- Report to management as per positions filled and match forecasted recruitment needs- Source potential candidates through online channels (e.g. social platforms and professional networks) and direct applications gathered through Webhelp online platform- Plan interview and selection procedures, including screening calls, assessments and online interviews- Create job offers and process candidates personal information.- Provide support for HR administration - Provide support for documentation gathering- Coordinate with internal team to finalize all step of the hiring process- Support and attend job fairs and recruitment events- Foster long-term relationships with past applicants and potential candidates Show less

  • Talent Acquisition Specialist

    Jun 2022 - now

  • Senior Customer Service Representative

    Oct 2021 - Jun 2022