Ashok Mhaske

Experience

• 

  HDFC Bank

  Jan 2011 - Dec 2014

  Demat Executive
• 

  YES BANK

  Jan 2015 - Jan 2018

  Branch service partner

  Handling Operations in branch banking, back up for operation manager. Handling all type of account opening

• 

  IndusInd Bank

  Feb 2018 - Sept 2019

  Service Delivery Manager

  Back up for DBM, Handled Forex transaction, Custodian for Cash, I have managed operations and service team

• 

  IDFC FIRST Bank

  Sept 2019 - May 2022

  Handling customers escalated complaints to PNO, RNO, CEO and MD.Handling Customers escalated complaints to Regulator RBI, NCH and CPGRAM. Providing resolution to the customers within TAT. Preparing Route Cause analysis for all complaints. Providing new ideas to improve the process to the process team.Preparing analysis basis RCA and working towards reducing the complainants. Deputy Branch Manager handling all operation at branch. Handling trade and forex transaction. Back up for Branch manager.

  • Manager at Grievance Redressal Desk

    Sept 2019 - May 2022

  • Deputy Branch Manager

    Sept 2019 - Nov 2021
• 

  ICICI Bank

  Jun 2022 - Sept 2023

  Senior Product Manager

  Handling Government and institutional Banking products for Chhattisgarh and Telangana state.Currently engaging with business teams for scoping of business opportunities and providing solutions. Also working on development or improvements of existing products and compliance.Helping GBG RM, RHS and RH Providing Solutions:Providing solutions for payment and collection to government schemes like central sector schemes, Centrally sponsored scheme and State schemes to mobilise their fund and to maintain their MIS (Products : Idigipay, Instabiz and eRUPI)Also part of the eRUPI development on instabiz app.Helping Institutional RM, RHS and RH for providing Solutions for Institutions (Universities, Societies, State PSUs, Department A/CS) :Providing Solutions for collection and payments e.g for college Universities provide collection solution for fees collections. (Eazypay, e-Collection, CIB portal for Sub member banks)Working on capability building of RMs, part of designing training program for RM also providing training to RH and their team.Helping Business team for analysis of profitability of customers and to reduce their costing.Translate business strategy in to Product strategyPreparing business strategy and also preparing direction for business teamSkills : Scope Management, Process Improvement, New business development, Product Development, Strategic Planning. Show less

• 

  Kotak Mahindra Bank

  Oct 2023 - now

  Product Manager

  Strategic identification of Fin-techs & Partnership: Identification and tie-up with potential fin-techs for TASC segment viz. Education, Housing Societies, Religious Institutions, Clubs & Co-operative sector Collaboration: Collaborate with stakeholders to gather product requirements and feedback CLCM: Manage & optimise customer life cycle management (CLCM) process to maximise customer engagement, retention, and lifetime value Webpage Management: To deliver a modern, user friendly TASC webpage with upgraded contents that support business growth and customer engagement Product Strategy: Responsible for defining product vision, strategy, and requirements to drive business growth, customer engagement, and revenue increaseData analysis: Responsible for driving key business outcomes through data driven decision making Market Research: Conduct market research, customer analysis, and competitor bench markingContent Enablement: Upgrade and maintain KLAPP content, create curated segment wise offer letters, one pagers, and proposal for TASC customers basis market trends and customer requirements Optimisation: identify areas improvement and optimise product features and user experience Training: Create training materials for TASC segment team and focus on capability building across channels by conducting regular training’s Show less