Jeffrey Trinh

Experience

• 

  Cisco

  Jun 2011 - Nov 2017

  • Led the planning, execution, and governance of a diverse portfolio of projects related totechnical services, hardware replacement, partner sales and service delivery, and quality &escalation best practices• Managed the planning, implementation, and governance of multi-million dollar exclusive partner purchasing agreement, requiring the development of new capabilities for reporting, ensuring partner compliance, and escalation paths for field sales teams • Developed and managed regional database for service & support performance metrics. Aided in the adoption of this best practice by the greater APJC Services organization.• Provided operational support and data analysis for multiple teams responsible for strategic customer success management for large, complex service providers and financial services institutions• Planned and facilitated change management initiative to transform team role and adopt new,consultative strategy • Improved the efficiency of SP operations through the development of integrated account plans, executive dashboard tools, newsletters and worldwide best practice sharing• Served as the sole collaborative focal point between centralized corporate and Greater China-specific engineering teams, managing Customer Test & Feature Interlocks, and Service Provider Systems Engineering Dashboard

  • Project Manager, APJC Technical Services PMO

    Jun 2015 - Nov 2017

  • Program Manager - APJC Service & Support Management

    May 2012 - Jun 2015

  • Program Manager - SP Systems Engineering

    Jun 2011 - May 2012
• 

  Mathematica

  Aug 2020 - now

  • Project Manager

    Feb 2022 - now

  • Project Associate

    Aug 2020 - Feb 2022