Jeffrey Trinh

Jeffrey Trinh

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  • Timeline

  • About me

    Project Manager at Mathematica

  • Education

    • SOAS University of London

      -
      MSc Public Policy & Management

      Notable coursework included Environmental and Social Impact Assessment, Project, Programme, & Policy Evaluation, Privatisation & Public-Private Partnerships, and Project Appraisal

    • Georgetown University Walsh School of Foreign Service

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      B.S. Degree Foreign Service; International Political Economy

      Activities and Societies: Georgetown University Cycling Team (Captain, Mechanic) Notable coursework included econometrics, international relations theory, and international policy with a particular focus in developmentCertified language proficiency in Vietnamese

  • Experience

    • Cisco

      Jun 2011 - Nov 2017

      • Led the planning, execution, and governance of a diverse portfolio of projects related totechnical services, hardware replacement, partner sales and service delivery, and quality &escalation best practices• Managed the planning, implementation, and governance of multi-million dollar exclusive partner purchasing agreement, requiring the development of new capabilities for reporting, ensuring partner compliance, and escalation paths for field sales teams • Developed and managed regional database for service & support performance metrics. Aided in the adoption of this best practice by the greater APJC Services organization.• Provided operational support and data analysis for multiple teams responsible for strategic customer success management for large, complex service providers and financial services institutions• Planned and facilitated change management initiative to transform team role and adopt new,consultative strategy • Improved the efficiency of SP operations through the development of integrated account plans, executive dashboard tools, newsletters and worldwide best practice sharing• Served as the sole collaborative focal point between centralized corporate and Greater China-specific engineering teams, managing Customer Test & Feature Interlocks, and Service Provider Systems Engineering Dashboard

      • Project Manager, APJC Technical Services PMO

        Jun 2015 - Nov 2017
      • Program Manager - APJC Service & Support Management

        May 2012 - Jun 2015
      • Program Manager - SP Systems Engineering

        Jun 2011 - May 2012
    • Mathematica

      Aug 2020 - now
      • Project Manager

        Feb 2022 - now
      • Project Associate

        Aug 2020 - Feb 2022
  • Licenses & Certifications

    • ITIL V3 Foundations

      Dec 2013
    • Project Management Professional (PMP)

      Project Management Institute
      Aug 2021
    • Microsoft Copilot: The Art of Prompt Writing

      LinkedIn
      May 2025
      View certificate certificate