Rahul Nagpal

Experience

• 

  Effort BPO

  Oct 2008 - Jul 2013

  Training & Quality

  Data handlingMaintaining TNI reports & graphs.Maintaining MIS reports & Pareto graph.Maintaining Weekly & monthly reports.Feedback shared with all the parameters.Conducting Refresher Sessions with Non Performing AgentsWeekly & Daily Feedbacks Publishing of Leads GenerationMaintaining QA Target MIS Report on Daily BasisClient Interaction on Daily Basis regarding associates performanceConducting NHT (New Hire Training) Batches Conducting CTQ, Refreshers, GCM Session on weekly basisConducting PKT in Dedicated Process and Publishing Scores Show less

• 

  Roozgaar E Services Pvt Ltd

  Jul 2013 - Feb 2014

  SR Trainer

  Responsible for giving Training (Product & CRM) to the newly joined employees Classroom trainings with video based modules, case studies, Role playing, games and exercise.Proactively and continually collaborate with clients and colleagues to ensure timely, efficient, and accurate deliverables.Developing Individual development plansProducing training material for In house courses.Evaluating training and development programs.Design and Development of new training programs (comprising simulations and case-studies) as well as modifications/revamp for existing programs in various categories.Coach trainers and co-facilitate sessions helping young trainers to ramp up effectively. Content Development/Planning & Conducting Training Programs.Training Need Identification & Analysis & Preparation of Training Calendar. Evaluating/Measuring Training Effectiveness & taking corrective actions.Design course materials and other documents such as handouts, manuals and exercises.Taking their Induction, Assessment & Mock calls.Preparing MIS, Daily Tracker and NHT Dashboard.To check the quality through live call barging.Conducting Group Call Monitoring Sessions. Show less

• 

  Radical Minds Technologies Pvt. Ltd

  Feb 2014 - Sept 2014

  Sales Trainer

  Responsible for giving Training (Product & CRM) to the newly joined employeesClassroom trainings with video based modules, case studies, Role playing, games and exercise.Aligning with OJT Batches on Production Floor to support them in Generating their LeadsCandidate Judgement on the basis of their skills & Knowledge or utilising own inputs towards improvementConducting their Mock Calls, Written Assessment after completion of Training Getting in touch on regular basis with the clients for new updatesContent Development/Planning & Conducting Training ProgramPreparing MIS, Daily Tracker and NHT Dashboard.To check the quality through live call barging.Conducting Group Call Monitoring Sessions.Training Need Identification & Analysis & Preparation of Training CalendarDesign course materials and other documents such as handouts, manuals and exercises. Show less

• 

  SBI Card

  Sept 2014 - Jan 2024

  Scheduling the trainings for Credit Cards Sales Representative for Branch EmployeesConducting the corporate presentation for SBI Credit cards to the Higher Management of SBI Bank Employees for generating the SBICPSL Pvt Ltd businessArranging the refresher sessions for the bottom performers & helping (supporting) them generate the numbersEvery Month conducting the meeting with the Branch Relationship Mangers to observe their knowledge in regards to product (Credit Cards)Conducting the Application Calibration with the operation staff & generating their efficacy report to fulfill the gap between the team members Show less

  • Area Sales Manager

    Oct 2021 - Jan 2024

  • Training Manager

    Oct 2018 - Oct 2021

  • Area Training Manager

    Nov 2016 - Oct 2018

  • Sales Trainer

    Sept 2014 - Nov 2016
• 

  Federal Bank

  Jan 2024 - now

  Area Sales Head Federal Bank Credit Card