Ravishma Parab

Experience

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  Source It Out

  Jul 2019 - Aug 2021

  Information Technology Support Engineer

  • Proficiency with Pc’s, laptops, networking and windows server.• Handled complex IT issues by providing suitable technical solutions.• Respond to technical support calls from clients and other staff members • Responsible for installation, configuration, monitoring and maintenance of systems.• Providing technical support for software and hardware troubleshooting.• Excellent customer focus, communication skills and problem solving ability.• Maintaining documentation of incidents along with the solution provided for future use.• Responsible for managing network integrations, network configuration and network security.• Basic knowledge of security, encryption, compression, file systems and cloud computing.• Ability to work independently and collaboratively with constantly changing environment. Show less

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  Dlr LexIcon Library and Cultural Centre

  Dec 2022 - Sept 2023

  Front Desk Receptionist

  • Opening/Closing the library and ensuring safe and secure library operations in line with local health & safety protocol. • Following library policies and procedures and communicating same to library users as necessary.• Receiving visitors, answering the telephones, taking messages, making appointments, arranging for meeting and many more.• Assisting library users with directional enquiries and responding to general reference questions regarding the use of library resources, such as locating items on the catalogue and using the library website to locate information about services. • Supporting library users in their use of library equipment and services, e.g. self-issue machines, library catalogue, photocopiers, printers and study spaces. Show less

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  Generation

  Jun 2023 - Aug 2023

  IT SDA and Cybersecurity Professional

  • Developing a creative mindset and setting SMART goals; created strong working relationships with peers, working effectively in a team to complete projects.• Implemented effective time management systems and enhanced proficient problem solving and analytical skills to diagnose and troubleshoot hardware and software issues. • Developed experience in ITIL Methodologies, TIL framework and ITIL Service Value System (SVS)• Configuring TCP and UDP ports, protocols; Troubleshooting common networking and TCP/IP incidents as an IT SDA may encounter with networking. • Hands on experience on cloud computing, including SaaS, PaaS, and laS and troubleshooting.• Ticket Management including ticket creation, triage, notes and documentation, resolution, and efficient escalation when necessary.• Gained and excelled in role plays, developing a sound mindset to deal with conflict and solving issues. Show less