Jackson Savio

Experience

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  Samsung India Electronics Pvt Ltd [Talent pro & IEnergizer]

  Apr 2012 - Dec 2014

  Area Service Manager

  Key Result Areas:o Handling field service as Area Service Manager of 14 Service Centers at Ernakulam & Partial Kottayam (6 Consumer Electronics and 8 Mobile Service Centres).o Ensuring proper Service Network in the territory for better Customer Reach and Accessibility. And building the new Network to expand as per the Customer Base.o Monitoring the Performance of Service Centres to ensure all the KPIs defined by the Company are met and maintained throughout by the Team including the Field Engineers.o Ensuring the Service Partners are maintaining and following the complete Processes laid by the Companyo Trade Partners/Dealer Satisfaction through Frequent Visits and ensuring all the Stock and Customer Related issues atDealer end to be resolved and cleared for better relationo Warranty Claim Auditing of Service Partners and ensuring the proper Payment and clearances of all Dues and StockVerification and Audits to ensure Compliance at Partner Endso Nil Balance Confirmation after proper reconciliation from the Service Partners on Monthly basis.o Collection of Receivables in stipulated Time and ascertaining credit limitso Risk Sensing on Partners Business and ensuring Alternate arrangements for seamless Service Delivery o Maintenance of all inspection, technical, feedback & stock reconciliation reports.o Weekly meetings with Sales, Service & Commercial Team for providing solutions to trade voc.o Managing system Infrastructure, Un-obtainable and declined service requests Show less

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  NTCC

  Dec 2015 - Dec 2016

  Projects Coordinator

  December 2015 – December 2016Projects CoordinatorNational Tri-generation CHP CompanyRiyadh, Kingdom of Saudi ArabiaResponsibilities:• Executing service policies and coordinating entire projects post sales including commissioning and over all maintenance of Generators and other equipment’s being used in projects.• Sales and service coordination in projects across KSA from Dec 2015 to Dec 2016.• Generator engine routine maintenance & Project operations management.• Managing technical and non-technical staffs at project sites.• Time sheet management and document controlling. Show less

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  Videocon industries limited

  Mar 2017 - Aug 2018

  Branch Service Manager

  June 2017 – CurrentBranch Service Manager (January 2018 – Aug 2018)Area Service Incharge (Mar 2017 – Dec 2017)Tekcare India Pvt Ltd (Videocon Group)Cochin, KeralaResponsibilities:• Responsible for entire branch operations including profit/loss management and service delivery for Videocon Group consumer electronic products under brand names Videocon, Sansui, Kelvinator, Philips Electrolux, Kenstar, Hyundai at South Kerala (7 Districts).• Manpower planning and management of 20 service centers and 15 branch & store executives.• Conducting weekly branch sales - service meetings and market visits along with area managers for the improvement of necessary area.• Revenue generation through spare parts sale.Achievement: Joined the organisation on Mar'17 as Area service In-charge and got promoted as Branch ServiceManager on Jan'2018. Show less

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  Micromax Informatics Ltd

  Aug 2018 - Feb 2019

  Territory Service Manager

  Territory Service Manager (South Kerala) - Micromax Mobiles

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  Wonderchef Home Appliances Pvt Ltd.

  Mar 2019 - Sept 2022

  Regional Service Manager

  Service operations management of South Indiao Leading, handling & monitoring productivity of Service Centres , Direct Service Engineers & Service Coordinator.o ASC periodic stock audit and warranty claim audit and approvals.o Adherence compliance with service operations to defined TATs / SLAs as per company service.o Escalation management and consumer case coordination with legal team.o Generating revenues through sales of accessories.o Forecasting & planning for spares (MSL) to handle stock planning & management responsibility.o Recruitment of Direct Service engineers.o Periodic online training program for Service engineers & ASC’s across South India.o Conducting weekly review of Service Engineers, Regional Coordinator & ASC’s.o Weekly reports to HO on Service Delivery and action plan.o GST Reconciliation of Service Partners.o Open call Follow up with the ASC & DSCo Daily meetings with the team and top management to discuss operational, quality, customer escalations & materialissues.o Coach, facilitate, solve work problems, and participate in the work of the team. Show less

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  Croma

  Oct 2022 - now

  Branch Service Manager

  After sales service (VAS) at Tata Croma - Kerala