Samreet Kaur

Experience

• 

  KPMG India

  Jan 2020 - Jul 2020

  Analyst at IT Advisory

  • Developed Business Analytics solutions (KPI dashboards and automated reports) by reviewing business processes, worked on Data Visualization and converted data into actionable insights.• Effectively communicated findings and complex Analytical solutions to various levels of management from superiors to executives.• Set-up the entire path for data flow by development and validation of mapping programs and documenting them.• Automated the end-to-end process for seamless flow of data.• Built data pipelines, deployed, scheduled and monitored various applications. Show less

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  SCM Insurance Services

  Oct 2021 - Sept 2022

  Administrative Assistant

  • Create, process and maintain file records for various personnels.• Creating and implementing an efficient filing system to make updating and retrieving the files easier.• Store all paperwork in designated places securing the important documents.• Scan and prep the documents to upload them on the server.• Back-up electronic files using defined naming convention.• Perform quality checks and ensuring the accuracy and the timely delivery of the electronic files.

• 

  Graduate Students' Association, Concordia University

  May 2022 - Apr 2023

  Senator

  • Represents the GSA and the graduate students on Concordia University’s Senate.

• 

  IO Solutions Contact Center

  May 2022 - Jun 2022

  Inbound Customer Service Representative

  • Manage large amounts of inbound and outbound calls.• Troubleshoot and analyse all the customer requests and technical difficulties.• Review and resolve customer accounts and billing issues.• Proactively reach out for upgrade and support issues, and escalate to the right departments or upper level support, if necessary. • Record all the incident activity and keep track of the request life-cycle.• Information gathering and responding to the customer on the right problem statement.• Build sustainable relationships and engage customers by providing top-notch customer service. Show less

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  LXT

  Sept 2022 - Jan 2023

  Data Transcriptionist
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  Concordia University

  Sept 2022 - Jun 2023

  • Information Technology Support Technician

    Aug 2022 - Jun 2023

  • Accessibility Advisory Committee - Student Representative

    Aug 2022 - Apr 2023

  • Access Centre for Students with Disabilities - Invigilator

    Jul 2022 - Apr 2023

  • Campus Experiential Learning - Mentor

    Jul 2022 - Feb 2023

  • Graduate Teaching Assistant

    Sept 2022 - Dec 2022
• 

  Deloitte

  Jun 2023 - now

  Solution Developer