Morris J. Briones

Experience

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  IPrimus

  Jan 1999 - Jan 2000

  Customer Service - General Enquiries

  ● Resolving problems and conflicts by determining key issues in a conversation.● Articulating ideas and concepts to clients. ● Demonstrating sound knowledge of the services and products provided. ● Detecting and exploiting business opportunities.● Keeping calm and controlled in hostile conversations.

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  Australian Community Support Organisation (ACSO/Justice)

  Jan 2001 - Dec 2008

  Forensic Counsellor

  Francis HouseFrancis house focuses on providing a year or less of care for clients with an intellectual disability who are connected with the criminal justice system.Objectives achieved:● Behaviour management and support plans developed with a proactive and reactive focus.● Encouraging clients to set and obtain realistic, motivating personal goals and be involved in positive activities.● Liaising with behaviour therapists, corrections staff, community support organisations, and clients’ families.● Keeping records according to requirements and following correct protocol for reporting and paperwork.● The assessment of referred client needs.● General house duties.Western House:Long-term accommodation for clients with disabilities (intellectual and physical) who have contact with the justice system or are at risk.Objectives achieved:● Behaviour management and support plans developed with a proactive and reactive focus.● Encouraging clients to set and obtain realistic, motivating personal goals and be involved in positive activities.● Liaising with behaviour therapists, corrections staff, community support organisations, and clients’ families.● The assessment of referred client needs.● General house duties.● The initiation and creation of a greenhouse gardening program for clients that effectively utilised limited resources in the best way possible while providing a therapeutic outlet and confidence-building program suitable for anger management clients. Show less

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  INAIR Logistics and Trade

  Jan 2009 - Jan 2010

  Cost Accounting and Trade Research

  ● Liaising with different overseas business suppliers.● Creating budgets and forecasts for the management group.● Liaising with banks, and insurers regarding financial transactions.● Demonstrating an understanding of government policies regarding international trade.● Working in a team and modelling a positive team atmosphere.

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  Department of Human Services, Victoria, Australia

  Apr 2010 - Jun 2012

  Welfare Officer

  Department of Human Services (DHS): Disability Accommodation Services● Liaising with different government offices and other organisations to coordinate programs and supervise performance.● Using effective communication skills and showing strong ability to interact in and control difficult situations under extreme pressure. ● Showing a strong understanding of the importance of creating and maintaining a supportive and motivated working environment. ● Showing initiative and determination to improve the work place environment. Show less

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  Serco

  Mar 2012 - now

  Client Service Officer

  • Experience being posted in all areas in all posts around the centre• Responsibly carrying out low and high Transport and Escort service• Effectively overseeing ‘Control’, the nerve-centre/hub of MITA• Experience in managing teams as ‘Client Service Manager’• Performing calmly and according to policy with high stress and dangerous circumstances• Responding promptly and working with a team in emergencies• Dealing with and diffusing conflict and aggressive situations through communication, understanding and respect• Working as the elected Work Health and Safety representative for a work group in the centre by upholding Serco’s safe and secure working environment policies• Providing motivational support to clients and staff in an appropriate and professional manner Show less