Daniel Brehm

Experience

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  United States Army Reserve

  Jan 1992 - Jan 1999

  Ammunition Specialist
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  PCA International Incorporated

  Mar 1996 - Jul 1999

  Photographer/Sales & Studio Manager

  I was responsible for the photography of families, couples, and individuals, mainly children, in a permanent portrait studio that had high visibility in a major big box retailer. I also managed all studio employees, and was responsible for training, scheduling and maintaining high quality photography and above average sales. I was also responsible for all monies and product, as well as maintenance of photography and POS equipment.

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  Lifetouch Preschool Portraits

  Jul 1999 - Feb 2006

  Lead Photographer

  I was primarily responsible for the day-to-day mentoring and management of 8-12 field photographers working in an area that spanned Western and Central Pennsylvania. My responsibilities included initiating and maintaining ongoing training in the field and in classroom settings as well as promoting exceptional photography, individual and team productivity goals, customer retention and sales averages. I interviewed prospective employees and was very influential in hiring decisions. I also acted as the liaison between field operations, sales, and office teams within Lifetouch, and maintained high personal and professional standards while visiting and servicing existing Preschools and Daycares. Show less

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  Lifetouch Church Directories & Portraits

  Feb 2006 - May 2008

  Photography Sales Specialist

  My duties included the photography of families, couples and individuals for inclusion in a church directory, and the sale of additional portraits and accessories to the people I photographed. I was responsible for my own POS system, monies collected, and set-up and tear down of photography equipment and sales equipment and displays. I also maintained high personal and professional standards as one of a 2-3 person team representing Lifetouch on a daily basis to both members of the church and to church staff. Show less

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  Savage Mountain Photography

  May 2008 - Feb 2011

  Owner

  My day to day duties included advertising and solicitation of my services as a wedding andportrait photographer. I was responsible for all photography during the event and all editingafter.

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  The Active Network

  Feb 2011 - Feb 2017

  Customer Service Representative

  My duties included taking incoming calls and answering questions regarding Federalemployee retirement accounts for both the Office of Personnel Management and the ThriftSavings Plan. I previously was assigned to the MD Child Support contact line where Iassisted callers with information regarding their child support case.

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  IBM

  Feb 2017 - Jun 2021

  Support Center Representative

  This role participates in remote technical support of IBM hardware and software products and/or systems and may include the following: Provide remote troubleshooting and analysis assistance for installation (or reinstallation), usage and configuration questions. Provide answers for general usage and operation questions. Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause (which could include, assistance interpreting traces and dumps). Identify known defects and fixes to resolve problems. Provide assistance on supported product known defects for which available corrective service information and program fixes are available. Identify suspected defects and engage development teams to assist in resolution. Provide assistance with questions regarding product documentation related to the supported products. Interpret online manuals regarding IBM code and application interfaces. Collaborate with other support centers and business units to provide seamless problem resolution. Demonstrate proficiency in the hardware and software platform supported by maintaining applicable technical certifications. Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills. Position may require industry certification and skills training requirements. Show less

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  NTT DATA Services

  Jul 2021 - now

  Infrastructure Change Manager