Caroline Njeri

Experience

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  Coca-Cola Juices Kenya

  Mar 2003 - Nov 2006

  Area Sales Representative

  Conduct intensive prospecting of new clients to identify and develop new accounts» Introduce the company’s profile and assist in the selection of products available» Focus on increasing the sales by following up on orders, deliveries and market acquisition » Provide market feedback to the Sales Manager regarding movement of goods / brands and various channels of distributions used by competitors» Ensure payment of receivables in a timely and diplomatic fashion» Build and maintain effective customer relationships in order to build strong loyalty» Handle and respond to existing products queries from clients quickly, effectively and accurately» Provide customers with the appropriate selection, sampling of products in response of their inquiries and provide quotations accordingly Show less

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  ARAMEX INTERNATIONAL.

  Feb 2008 - Oct 2017

  Senior Customer Service Specialist

  • Prepare agreed freight quotations and sending them to client on time.• Following up on all quotations/ offers in order to make sure business is gained. • Billing and dispatching of clients invoices to make sure payments are made on time• Timely closure of service disputes to avoid payments delays that will affect our credit control• Liaise with shipping lines and Airlines for competitive rates and services.• Ensure cargo is collected and handed over to Airlines or shipping lines and truckers before cut off time• Daily monitoring of all shipments to ensure smooth clearance.• Ensure clients are updated of new rules and regulations especially for overland movements in GCC. • Provide timely and excellent service to clients by informing them of shipments status till delivery. • Professionally handle and resolve customer complaints • Preparing of freezone documentation for BOE ie the delivery advice, invoice and packing list.• Making sure invoices and packing list have correct and matching HS CODES, weight and number of pieces based on physical shipment .• Keeping truck of client’s production record in order to get to know when there is leakage. • Conduct training on company products and services to call center agents Show less

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  DEEMAH PERFUMES & COSMETICS TRADING LLC

  Nov 2017 - now

  Office Manager

  Responsibilities:Maintains office services by organizing office operations and procedures; controlling correspondences, designing filling system, review and approve supply requisition, assigning and monitoring clerical functions .Preparing the requirements for labour & Immigration transactions.Following up on all employees Visa applications .Arrange flight and hotel bookings for senior Management staff.Application and follow up on products approval from Ministry of Health and Dubai Municipality.Providing excellent customer service to all the clients by updating them of products availability and sending quotations on time.Invoicing and following up on payments before due datesSending Aging reports as well as Statements of account to all the clients. Show less