Abdul Haseeb

Experience

• 

  STATE LIFE

  Jan 2016 - Oct 2016

  Marketing And Public Relations Officer

  ✶ Planning and carrying campaigns and strategies for public relations ✶ Content creation for social media and print campaigns ✶ Training employees to handle customers’ queries regarding insurance processes✶ Representing the company at different corporate events

• 

  Carrefour

  Feb 2017 - Jan 2018

  Senior Customer Service Representative

  ✶ Development and implementation of sales plan✶ Conducting market research and developing presentations✶ Identification and communication with potential customers ✶ CSR of the month 3 times in a row✶ Interacting with customers to take feedback

• 

  GIGA MALL

  Jan 2018 - Jan 2019

  Sales Trainer

  ✶ Preparing and onboarding new sales representatives ✶ Conducting training for new and existing employees✶ Assessment of employees’ skills to fill gaps via training and development programs✶ Observing sales encounters and taking feedback from trainees✶ Building coordination between employees and management

• 

  C2o (CabCall Outsource)

  Jan 2020 - Dec 2023

  ✶ Lead Manage and Accountability✶ Client Engagement & Management✶ Meet 100% of project deadlines and objectives✶ Team Management✶ Quality management✶ Conducting weekly sprints ✶ Client Engagement✶ Staff Quality Feedback✶ Referral for Training✶ Meet 100% of project deadlines and objectives✶ Communicated with, coaches, and coordinated project employees✶ Advised upper management with the help of day-to-day sprints✶ Staff & Clients on-boarding

  • Assistant Manager - Operations

    Jun 2023 - Dec 2023

  • Service Delivery Project Manager

    Sept 2020 - Jul 2023

  • Customer Service Representative

    Feb 2019 - Dec 2020

  • Floor Manager

    Jan 2020 - Aug 2020
• 

  Drive Dubai

  Mar 2024 - now

  Branch Coordinator