Shirin Shiri

Experience

• 

  Selfridges

  Jan 2013 - Jan 2015

  Resolved problems with high-profile customers to maintain relationships and increase return customer base. Directed marketing projects at all stages, including conceptual planning, schedule management and final implementation. Established, initiated and optimised marketing strategies based on company targets, product specifications, market data and budget factors. Increased sales by £400K through effectively training employees, closely monitoring regional and local markets and managing inventories. Show less

  • Assistant Manager

    Jan 2014 - Jan 2015

  • Supervisor

    Jan 2013 - Jan 2014
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  Fraser Hearts

  Jan 2015 - Jan 2016

  Supervisor

  Optimised company KPIs, by helping sales teams improve forecasting techniques. Increased traffic through developing new marketing strategies. Increased conversion rates by 40% with effective product and service demonstrations. Assisted customers with signing up for store loyalty programmes and provided details about key benefits. Maintained up-to-date knowledge of store sales, payment policies and security standards.

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  Cutters Yard

  Sept 2017 - May 2019

  Assistant Operations Manager

  • Collaborated with senior management to ensure project and resource requirements comfortably meet specification demands.• Facilitated smooth running of branch operations by verifying consistent compliance with standard operating procedures.• Optimised staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll.• Enhanced rates by handling staff conflicts, evaluations, hiring/termination processes, and coaching employees on company protocol and payroll operations.• Developed and implemented new training programmes, achieving the highest staff retention rate.Key Achievements• Implemented strategic processes to minimise production waste, reducing company cost by 30%.• Improved overall company productivity through rigorous staff training, growing monthly profits by 20%.• Increased ROI by 10% through effective resource management.• Implemented employee reward schemes which led to increased sales performance by 10%.• Successfully led underperforming branch to grow sales revenue to £1M, 30% increase, within 1 year through effective restructuring.• Implemented staff training to monthly basis, on customer service excellence, boosting customer satisfaction score from 75% to 95%. Show less

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  The Firm Investments

  Dec 2019 - now

  Assistant sale manager

  Introduced additional rent payment options, reducing delinquencies by 30%.• Ensured smooth property operation through effective handling of tenant requests, including complaints, service requests.• Enabled traceability of rental activities and resident correspondence by maintaining accurate records.• Conducted by yearly home inspections to establish accurate rent rate determination.• Effectively handled breaches of tenancy and leasehold agreements.• Administered lease renewals and terminations, verifying all contracts were appropriately procured and robustly monitored and managed.• Built and sustained strong working relationships with local authorities, community groups and housing charities, streamlining marketing activities to successfully improve the reputation of provision. Key Achievements• Achieved high closing ratio by providing effective inspection follow-up through thank you notes, phone calls, lease signing schedules.• Conducted inspections of inside and outside areas to determine cleaning and maintenance needs with 100% accuracy.• Exceeded profitability targets by an average of 30% by regularly reviewing and managing individual and team Show less

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  Riverview residential properties

  Apr 2023 - now

  Director