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Satish Kumar

Satish Kumar

Customer Service

Followers of Satish Kumar314 followers
location of Satish KumarUdaipur, Rajasthan, India

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  • Timeline

  • About me

    Experienced in Customer Service Management , Technical Support, Team Management, Product Manufacturing & Training. ITIL, Lean Six Sigma Green belt & ISO Internal Auditor Certified.

  • Education

    • NIIT

      2005 - 2009
      Bachelor's Degree Information Technology B

      B. Sc (IT)

    • Mahavir Inter College

      2000 - 2005
      Intermediate Radio and Television

  • Experience

    • NCR Corporation

      Jul 2010 - Sept 2011
      Customer Service

      Attend SLM calls of NCR ATMs

    • Prizm Payment Services Pvt Ltd

      Oct 2011 - Apr 2013
      Customer Service

      Attending SLM calls of NCR, Diebold, Wincor & Vortex ATMs.

    • Lipi Data Systems Ltd

      Sept 2013 - Dec 2021

      Attending the SLM calls of ATM, Recyclers & Kiosk & also attend the Escalated calls of BIhar & Jharkhand.

      • Assistant Manager

        Sept 2019 - Dec 2021

      • Sr. Engineer-Tech. Support Group

        Feb 2016 - Sept 2019

      • Engineer - Customer Support

        Sept 2013 - Jan 2016

    • CMS Info Systems

      Jan 2022 - Oct 2022
      Manager

    • Lipi Data Systems Ltd

      Oct 2022 - now
      Assistant Manager

  • Licenses & Certifications

    • Lean Six Sigma Green Belt

      TÜV NORD CERT

    • ISO 9001:2015 Internal Auditor

      ICS Technologies, Inc.
      Aug 2023

    • IT Information Library Foundations Certification (ITIL)

      PeopleCert
      Feb 2023