Shashank Singh

Experience

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  Tata Interactive Systems

  Jan 2015 - Aug 2015

  Edge coordinatore

  Aims to help create an active learning environment, with an effective blend of innovative classroom and outdoor activities, projects and multimedia. Maintain Network connection, maintain Server, Synchronize server, Reporting between client and company. Maintain reports (usages, call log, content availability etc). Check Class Edge Asset Tagging and maintenance of Class Edge Equipment.

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  Policybazaar.com

  Apr 2015 - Oct 2015

  Consultant

  Understand product benefits and its advantages.Prepare strategies according to sales force and should be able to execute those strategies at right time.Maintaining and developing relationship with customer via telephone and e-mails.Maintain and update sales log on periodic basis.Keep record of all conversation with customer.Attending team meeting and sharing best practice with colleagues.

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  Max Life Insurance Company Limited

  Oct 2015 - Feb 2020

  Review and assess company operational performance against projections and identify areas requiring improvement. Helped to maintain systems and provided overall support to internal and external customers. Fielded incoming requests via email, telephone, and in person, to ensure timely and effective resolution of end user issues. React to deadline driven environment to eliminate customer impact and meet departmental productivity and quality ratios. Work cross functionally with internal departments to meet service need and ensure high level of customer satisfaction. Works as a member/leader of special or ongoing projects that are important to area/process improvement. Responsible for understanding projects requirements, exceptions and help in design and develop system to meet the requirements as discussed. Supervise a team including managing and balancing workloads, setting priorities and ensure that all service level is meet. Provides daily direction and communication to employees so that customer concern, request, grievances are answered in a timely, efficient and knowledgeable manner Show less

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  AXA XL

  Feb 2020 - now