Experience

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  Opus ingenieria ltda

  Dec 1995 - Dec 1998

  Software development analyst

  • Developed and implemented technological solutions for the Ministry of Health, Incomex, Inurbe and Superintendency of Finance.

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  Sertisoft

  Jan 1999 - Oct 2004

  Research and development manager

  • Created the Software Research and Development organization• Structured and directed the development of the Information System T&MS Tracking & Management System, cataloged with an international recognition granted by Microsoft as the Best Collaborative Solution developed

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  Stefanini informatica y tecnologia (colombia)

  Jan 2005 - May 2005

  Project director

  •Restructured and managed the Research Management and Monitoring Project for SCHERING PLOW, converting a unmanaged project into a structured project showing results within 5 months.

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  Organización carvajal

  Jun 2005 - Sept 2013

  Technology service desk director and project director

  • Structured and implemented the Technology Management Model based on standards and models ITIL, COBIT, CMM with a transformation program impacting more than 100 people.• Created and led the Technology Services Desk area, and led a team of 40 people to support Colombia and Brasil technology services with a score card to measure hard and soft skills increasing the people level by more than 20% improvements.

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  Ibm

  Nov 2013 - Jun 2022

  Project Delivery Executive in International Accounts , Project Manager , Scrum Master – Agile Champion, Leadership in Agile transformation project• Manage Agile Delivery teams and International Projects (300 000 USD average monthly revenue forecast). • Project Manager in Aval Financial group, one of the most important financial groups in Colombia (600 000 USD average monthly revenue forecast. Achieved a promote score of 9 out of 10.• Led the Agile model and the strategic transformation project, changing more than 650 people in traditional models in 41 squads, in 19 Agile teams. We achieved an increase from 34 Badges to +3554 Badges in the training program, from 80% engagement survey to 90% engagement survey and increased our customer survey by 17 points.• Created and led the early tech practitioners with more than 200 new people to set the base for future critical roles with an international recognition in the Academy of Technology of IBM Show less

  • Project Delivery Executive in International Accounts, Program Leaader, Agile Leader. IBM =>KYNDRYL

    May 2018 - Jun 2022

  • Global Technology Services - Infrastructure Services Delivery Team Leader

    Nov 2013 - Sept 2018
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  Bnp paribas cardif

  Jun 2022 - Aug 2023

  Head of service desk latam

  • Manage the Service Desk team with more than 32.000 request per year and a Service Level agreement of 88% (goal 85%) in resolution times.• Design the Digital Service Desk to support 7x24 Services for our partners

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  Fundacion santa fe de bogota

  Sept 2023 - now

  Head of it government

  • Manage the Portfolio of Technology Projects, with more than 80 projects, tracking the key performance indicators with results +90% • Project Manager of the strategic project to replace the health ERP (core business). • Guarantee compliance with technology processes and accreditations in the health industry