Patricia Barrero

Patricia barrero

bookmark on deepenrich
location of Patricia BarreroCanada
Phone number of Patricia Barrero+91 xxxx xxxxx
Followers of Patricia Barrero440 followers
  • Timeline

    Dec 1995 - Dec 1998

    Software Development Analyst

    OPUS INGENIERIA LTDA
    Jan 1999 - Oct 2004

    Research and Development Manager

    Sertisoft
    Jan 2005 - May 2005

    Project Director

    Stefanini Informatica y Tecnologia (Colombia)
    Jun 2005 - Sept 2013

    Technology Service Desk Director and Project Director

    Organización Carvajal
    Nov 2013 - Jun 2022

    Project Delivery Executive in International Accounts, Program Leaader, Agile Leader. IBM =>KYNDRYL

    IBM
    Bogotá, Distrito Capital, Colombia
    Jun 2022 - Aug 2023

    HEAD OF SERVICE DESK LATAM

    BNP Paribas Cardif
    Current Company
    Sept 2023 - now

    Head of IT Government

    Fundacion Santa Fe de Bogota
  • About me

    Chief of Technology Government - FSFB / Previously IBM - Kyndryl : Delivery Project Executive / Project Manager / Agile leader

  • Education

    • Universidad de los andes

      1996 - 1998
      Master in computer science and system engineering maestría en ingenierías
    • Universidad de los andes

      1991 - 1996
      System engineering and computer science degree – andes university- colombia ingenierías
  • Experience

    • Opus ingenieria ltda

      Dec 1995 - Dec 1998
      Software development analyst

      • Developed and implemented technological solutions for the Ministry of Health, Incomex, Inurbe and Superintendency of Finance.

    • Sertisoft

      Jan 1999 - Oct 2004
      Research and development manager

      • Created the Software Research and Development organization• Structured and directed the development of the Information System T&MS Tracking & Management System, cataloged with an international recognition granted by Microsoft as the Best Collaborative Solution developed

    • Stefanini informatica y tecnologia (colombia)

      Jan 2005 - May 2005
      Project director

      •Restructured and managed the Research Management and Monitoring Project for SCHERING PLOW, converting a unmanaged project into a structured project showing results within 5 months.

    • Organización carvajal

      Jun 2005 - Sept 2013
      Technology service desk director and project director

      • Structured and implemented the Technology Management Model based on standards and models ITIL, COBIT, CMM with a transformation program impacting more than 100 people.• Created and led the Technology Services Desk area, and led a team of 40 people to support Colombia and Brasil technology services with a score card to measure hard and soft skills increasing the people level by more than 20% improvements.

    • Ibm

      Nov 2013 - Jun 2022

      Project Delivery Executive in International Accounts , Project Manager , Scrum Master – Agile Champion, Leadership in Agile transformation project• Manage Agile Delivery teams and International Projects (300 000 USD average monthly revenue forecast). • Project Manager in Aval Financial group, one of the most important financial groups in Colombia (600 000 USD average monthly revenue forecast. Achieved a promote score of 9 out of 10.• Led the Agile model and the strategic transformation project, changing more than 650 people in traditional models in 41 squads, in 19 Agile teams. We achieved an increase from 34 Badges to +3554 Badges in the training program, from 80% engagement survey to 90% engagement survey and increased our customer survey by 17 points.• Created and led the early tech practitioners with more than 200 new people to set the base for future critical roles with an international recognition in the Academy of Technology of IBM Show less

      • Project Delivery Executive in International Accounts, Program Leaader, Agile Leader. IBM =>KYNDRYL

        May 2018 - Jun 2022
      • Global Technology Services - Infrastructure Services Delivery Team Leader

        Nov 2013 - Sept 2018
    • Bnp paribas cardif

      Jun 2022 - Aug 2023
      Head of service desk latam

      • Manage the Service Desk team with more than 32.000 request per year and a Service Level agreement of 88% (goal 85%) in resolution times.• Design the Digital Service Desk to support 7x24 Services for our partners

    • Fundacion santa fe de bogota

      Sept 2023 - now
      Head of it government

      • Manage the Portfolio of Technology Projects, with more than 80 projects, tracking the key performance indicators with results +90% • Project Manager of the strategic project to replace the health ERP (core business). • Guarantee compliance with technology processes and accreditations in the health industry

  • Licenses & Certifications

    • Ibm design thinking co-creator

    • Itil foundation

    • Certified scrum product owner® (scpo®)

      Scrumstudy - accreditation body for scrum and agile
      May 2022
    • Ibm advisory project manager

      Ibm
      Aug 2020
      View certificate certificate
    • Scrum master

      Scrumstudy - accreditation body for scrum and agile;download free scrum body of knowledge(381 pages)
      Apr 2018