Experience

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  Accenture

  Sept 2005 - Sept 2006

  Programmer

  Programming• Data Cleansing using data cleansing software• Data Migration using MSSQL 2003 & MSSQL 2005• Data Integration using SeeBeyond / JCAPS / OracleTechnical• Integration for Siebel System using SeeBeyond / JCAPS / Oracle• Monitoring network performance and system everyday• Managing Project Portal from time to time• Managing data backup for UNIX server everyday

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  University malaya medical centre

  Sept 2006 - Dec 2011

  System analyst / project manager

   Integration of Total Hospital Information (THIS) - Managed all integration for 26 modules under THIS project within 5 years. Generic Office Environment (Document Management System) - Managed this project within 6 months. In-house Development (Online Form System & Quality Management System) - Managed this project within 8 months. Centralized Fax Server - Managed this project within 6 months. Cardiovascular Information System - Managed this project within 1 year. It involves integration to 4 external systems. Exchange 2007 & Proxy - Managed the project within 6 months. Total Hospital Information System (THIS)o Led the Project Management Office (PMO).o Managed timeline for overall 26 modules including extension of the timeline requested by vendors.o Managed budget and payment for overall 26 modules.o Monitored overall progress for THIS project.o Prepared documentation and weekly report for management. Head of Security & Technical Unito Managed and implemented Microsoft Exchange 2003 & Exchange 2007 for email system, Web Proxy for internet security and auditing purpose, SSL VPN for remote access by staff and vendors including policies, Active Directory for staff and policies related, Antivirus software including policies related.o Administrated of Microsoft Sharepoint 2007 for staff portal (Certified by Microsoft).o Implemented Information Security Management System (ISMS).o Implemented and Reviewed Data Centre Security.o Prepared, revised and reviewed new or existing SOP from time to time.o Reviewed and revised IT Security Policy for Organization every 2 years. Show less

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  Strateq

  Jan 2012 - Mar 2014

  Project manager

  Diagnostic Nexus Services (January 2012 – October 2012)o Responsible, managed and implemented TeleRadiology system for Kuching General Hospital, Sultanah Aminah Hospital, Tunku Ampuan Rahimah Hospital and University Malaya Specialist Centre. This is joint venture project between GE, Strateg and Ministry of Health (MOH).o Coordinated resource planning. Total resource in a team is 5 including technical consultant and engineer.University Malaya Specialist Centre – Hospital Information System (April 2012 – Mac 2014)o Responsible, managed and implemented Hospital Information System (HIS) including hardware delivery, installation and implementation.o Coordinated resource planning. Total resource in a team is 10 including business analyst, SME and developers.Agrobank – Human Resource Information System (April 2012 – December 2013)o Managed and implemented Human Resource (HR) System nationwide.o Managed timeline and prepared minutes of meeting and relevant documentation as part of project deliverable.o Monitored tasks, issues, risks from time to time within the project timeframe.PERKESO Rehabilition Centre (Oct 2012 – Mac 2013)o Responsible, managed and implemented Hospital Information System implementation, IT Equipment & Network installation for PERKESO Rehabilitation Centre in Melaka.Kumpulan Wang Simpanan Pekerja (EPF) – PC Deployment & Installation (Apr 2013 – Mac 2014)o Responsible, managed, deployed, installed, migrated, and delivered Desktop and Notebook for nationwide.o Resource in a team: 30 Engineers and 1 Project Admin. Show less

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  Dhl

  Mar 2014 - Oct 2017

  Project manager

  TDX Migration (Nov 2016 – Sep 2017) :-o Migration project from Custom Gateway to Information Services Provider (ISP) due to end of product life.o For worldwide implementation – AP, EMEA and AMER region.o Combination of resources from Asia Pacific + Europe region. Total : 16 resources. – FTE & T&M.o Preparing mandatory documentation as required for the project purpose.Transportation Management System (TMS) (June 2016 – Nov 2016) :-o Managing and implementing integration for new application to replace existing application (which was used for 9 years). It is for EMEA region.o There were 2 phases – Prototype and Pilot. This is prior to go live.o Combination of resources from Asia Pacific + Europe region. Total : 12 resources. – FTE & T&M.o Managing project including timeline, payment, MOM and documentationIntegration Back Bone (IBB) (May 2015 – May 2016) :-o Managing and implementing integration for applications related with DHL Freight Forwarding which involve AP, EMEA and AMER region.o Resources team from Malaysia (20 resources) and Prague (20 resources) – T&M and BodyShope.o Managing 2 vendors from India and Prague.o Evaluate integration and communication security.o Managing project including timeline, payment, MOM and documentationGST Implementation for MY Customs (Dec 2014 – April 2015) :-o Managing and implementing GST Implementation between DHL Express and Malaysia Custom. This is due to government instruction to be complied of 6% GST.o Resource in a team : 6 resources (T&M).o Ensure the security standard must be complied accordingly as per custom standardo Conduct sessions with BA, Business and Developero Roll out to Production on 31st March 2015WebMethod 9.7 Upgrade (Mar 2014 – Nov 2014) :-o Responsible, managing and implement software upgrade from webMethod 8.2 to webMethod 9.7 for IBB hardware which been used for IBB Integration by DHL Freight Forwarding.o Resources team from Malaysia (8 resources) and Prague (10 resources). Show less

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  Amgeneral insurance berhad

  Oct 2017 - Mar 2020

  Senior project manager

  New Liberalisation Project (Oct 2017 – Jan 2019)o Managed the introduction of a new fire, motor, PA and miscellaneous insurance product, as part of New Liberalisation, and involve 4 main core systems – front, back, claims and print/report:• “All Risks 365”, successfully launching it on 30 November 2017.• “auto365 TPFT Premier”, successfully launching it on 8 June 2018.• “Right Cover”, successfully launching it in September 2018.• “Right Cover Plus”, successfully launching it in November 2018.• “M&E265”, successfully launching it on 25 January 2019Enhancements of auto365 Comprehensive Premier (Dec 2017 – Jun 2018)o Implemented additional features/benefits for existing motor insurance product, “auto365 Comprehensive Premier”.E-hailing (Mac 2018 – Sep 2018)o Implemented a new add-on cover for comprehensive and comprehensive premier product as part of the BNM initiative, successfully launching it in September 2018, align with Malaysia government direction. New Motor Insurance Product – Car Manufacturer (May 2018 – May 2019)o Managed the introduction of a new motor insurance product to support the initiative by car manufacturer – Proton, Perodua, Renault, Nisan and Infiniti• “Perodua Total Protect Plus” - an initiative from Perodua for their customers.• “Proton Insurance Program (PIP)” – an initiative from Proton for their customers.• “Tan Chong Motor (TCM)” – an initiative from TCM for Renault, Nissan and Inifiniti customers.Tester Team Leado Team consists of 6 permanent staff and 5 contractors.o Provided direction and testing methodology as standard guideline for every project.Key Responsibilityo Developed and maintained a comprehensive timeline to ensure timely completion of project milestones.o Prepared and managed a risk and issue log, proactively addressing and mitigating potential obstacles to project success.o Provided oversight for all project activities, ensuring adherence to established governance framework Show less

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  Great eastern

  Apr 2020 - Mar 2022

  Avp project manager

  Call Center & Call Recording System (Apr 2020 – Jun 2021)o Managed the initiation, execution, and daily operations of Call Center System project.o Analyzed the cost implications of implementing the new Call Center System.o Prepared and analyzed the cost for the new call center system.o Engaged with vendors, including conducting system demonstrations, and requesting proposals.Queue Management System (Apr 2020 – Jun 2021)o Managed new project and daily operation for Queue Management System for HQ and branches. System is used by customers/agents for daily counter services. Waiting time can be determined for customer service improvement. Tax Invoice Composer (Apr 2020 – Jun 2021)o Managed daily operation for Tax Invoice Composer for SST calculation and reporting.Claim Fraud Detection Engine (Jun 2020 – Jun 2021) o Assisted the team to manage Claim Fraud Detection Engine project. System is used for fraud detection based on the rules and criteria.o Engaged infrastructure team in Singapore for the hardware readiness and installation.Consolidated Annual Tax Invoices 2020 (Jul 2020 – Mar 2021) o Managed the Consolidated Annual Tax Invoices (CATS) for 2020. This is an annually project to provide annual tax statement for customer/agent tax relief. Key Responsibilityo Monitored and addressed issues and change requests promptly from business users.o Prepared and delivered comprehensive reports to stakeholders as needed.o Collaborated with vendors and internal teams to troubleshoot issues and ensure adherence to Service Level Agreements (SLAs).o Conducted project meeting with business users as required to ensure alignment and progress.o Worked closely with IT Security and infrastructure teams to address risk and security concerns.o Planned system and infrastructure upgrades to meet security requirements and regulatory guidelines, such as those set by BNM.o Managed relationships with multiple vendors. Show less

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  Aia digital+

  Apr 2022 - Jan 2024

  Senior project manager

  Process / Data Mining (Apr 2022 – Oct 2022)Robot automation for internal team dashboard which involve various source systems (SAP, JIRA and Workday) by using UiPath.Confluence Implementation (Apr 2022 – Jul 2022)Implemented confluence for application support team for their knowledge base portal to be used by internal team.Problem Management (Apr 2022 – Oct 2022)Implemented the problem management in JIRA for multiple systems to determine the root cause of the incident for root cause analysis.Training Video – HRIT (Oct 2022 – Jan 2023)Produced workday training video for business users in AIA.KPI Dashboard (Apr 2022 – Jan 2023)Implemented of KPI Dashboard for the management overview including change request and incident, by using Power BI and UiPath.Chatbot Implementation (Nov 2022 – May 2023)Implemented chatbot (Yellow Messenger) and integration with JIRA to develop engagement with business user.Environmental, Social and Governance - ESG (Feb 2023 – Now)o Scrum Master of implementing Microsoft Sustainability Manager for the ESG report in AIA. Data will be analyzed and reports will generated automatically.o It is hybrid methodology (Waterfall & Agile) and Microsoft Azure DevOps (ADO) is used for planning, sprint review, demo and retrospect.o Monitoring project by using Kanban Dashboard.Key Responsibilityo Developing timelines and reviewing documents for the completion of the project.o Managing internal team and multiple vendors (local & overseas) at one time based on the project needs and scopes.o Conducting weekly project meeting and ad-hoc discussions/calls.o Preparing and reviewing all related documents i.e project charter, kick off deck, minutes of meeting and etc for stakeholders and project team.o Monitoring project risks, issues and change requests from business users from time to time.o Complying with all project governances and company standard policies i.e SDLC, Security and Product Governance. Show less

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  Europ assistance east asia

  Jan 2024 - now

  Senior project manager

  Trip.comMalaysia (Jan 2024 – Jul 2024)o Implemented a travel insurance product for Trip.com in collaboration with Generali Insurance Malaysia. This will allow customers to purchase the insurance product along with their flight bookings on the Trip.com website.o Implemented mandatory regulatory requirements set by the Central Bank as part of Financial Institution governance.o Implemented change requests as requested by business users:• Change of 24hrs hotline number• Change of office address and telephone number• Change of insurance layout interfaceKorea (May 2024 – Dec 2024)o Implemented the insurance premium reduction and offers multiple insurance plans for customers. For insurance premium reduction, it was completed and went live in Jun 2024, and for multiple insurance plans was completed and went live in Dec 2024.Malaysia Airlines Group – MY, SG & AU (Jan 2024 – Now)o Implementing a travel insurance product (MHInsure) for Malaysia Airlines in collaboration with Etiqa MY, MSIG SG, EAAU and Ancileo. This will allow customers to purchase the insurance product along with their flight bookings on the Malaysia Airline website.o For MY and SG, it went live since Mar 2024. Implementation still in progress for AU. Firefly Implementation – MY & SG (Jun 2024 – Aug 2024)o Implementing a travel insurance product (FYInsure) for Firefly in collaboration with Etiqa MY and Ancileo. This will allow customers to purchase the insurance product along with their flight bookings on the Firefly website. It went live since Aug 2024.Travel Acceleration MY & HK (Jan 2024 – Now)o Consolidating all travel insurance products and claims management process & system for one of the leading insurance companies in Malaysia and Hong Kong.o Leading the business analysis work from end-to-end claims management flow to be proposed as TO-BE process, including the collaboration with the claims system. Show less