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Satish Verma

Satish Verma

Team Leader

Followers of Satish Verma510 followers
location of Satish VermaGurgaon, Haryana, India

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  • Timeline

  • Skills

    Outsourcing
    Call centers
    Management
    Bpo
    Transition management
    Team management
    Sla
    Service delivery
    Mis
    Offshoring
    Workforce management
    Vendor management
    Interviews
    Leadership
    Crm
    Performance management
    Business process outsourcing
    Service level agreements
    Contact centers

  • About me

    More than 10 years of experience of people management and training. I have worked for financial as well as technical process. I have successfully delivered results in sales as well as customer support environment with the back bone as customer satisfaction and employee retention.

  • Education

    • Post Graduate Diploma in Business Administration

      1997 - 1999
      PGDBA Marketing & Personnel Management

      Science Graduate from Calcutta University,M.A. English Litt. from Kanpur University

    • Kendriya Vidyalaya

      1992 - 1993
      12th Science

      Studied till XII, Science

  • Experience

    • Convergys

      Sept 2003 - Dec 2015
      Team Leader

      Team Leader

    • Convergys India Services Pvt. Ltd.

      Sept 2010 - Dec 2015
      Team Leader

      Managing Team of 20 FTE, Which included Coaching, Feedback & Retention of the agents, maintaining and managing their schedules, attendance. Attending client calls for updates and Data analysis. Managing report to share with agent and the client about the progress.

    • BT Group

      Dec 2015 - Sept 2016
      Team Manager

    • Tata Consultancy Services

      Sept 2016 - now
      Customer Service Manager

  • Licenses & Certifications

    • Operations and Performance Management Professional

      Tata Consultancy Services
      Oct 2019