Deep Enrich
Erick Mosonik
Intern
995 followers
Kenya
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About me
Technical Support Engineer at Dimension Data
Education
KCA university nairobi
2014 - 2017Bachelor of business information technology Information Technology Second Upper class honours
Experience
NHIF
May 2017 - Jul 2017Intern
Jamii Telecommunications Ltd
Jun 2018 - Aug 2021Support Engineer
NTT DATA Middle East and Africa
Aug 2021 - nowTechnical Support Engineer
Licenses & Certifications
- View certificate
AWS: Networking
LinkedInAug 2022
- View certificate
Communication within Teams
LinkedInOct 2023 - View certificate
Introduction to Microsoft Exchange Online
LinkedInMar 2024 - View certificate
Learning Windows Admin Center
LinkedInMar 2024 - View certificate
Customer Retention
LinkedInOct 2023 - View certificate
Customer Experience: Creating Customer Personas
LinkedInOct 2023 - View certificate
Customer Service: Problem-Solving and Troubleshooting
LinkedInOct 2023 - View certificate
IT Support for a Hybrid Workforce
LinkedInOct 2023 - View certificate
Creating a Positive Customer Experience
LinkedInDec 2021 - View certificate
De-Escalating Conversations for Customer Service
LinkedInOct 2023 - View certificate
Building Rapport with Customers
LinkedInSept 2022 - View certificate
Customer Service: Managing Customer Expectations
LinkedInSept 2022 - View certificate
Delivery Tips for Speaking in Public
LinkedInOct 2023 - View certificate
Introduction to Network Routing
LinkedInMar 2024 - View certificate
Innovative Customer Service Techniques
LinkedInSept 2022 - View certificate
Customer Service: Working in a Customer Contact Center
LinkedInSept 2022 - View certificate
Putting ITIL® into Practice: Problem Management Techniques
LinkedInSept 2022 - View certificate
Communicating with Empathy
LinkedInOct 2023 - View certificate
Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
LinkedInSept 2022 - View certificate
Creating Positive Conversations with Challenging Customers (2019)
LinkedInSept 2022 - View certificate
Improve Your ITIL® Skills
LinkedInSept 2022 - View certificate
Customer Service: How to Deliver Support Across Languages
LinkedInMar 2024 - View certificate
Customer Service: Problem Solving and Troubleshooting
LinkedInSept 2022 - View certificate
Azure DevOps for Beginners
LinkedInOct 2023 - View certificate
Putting ITIL® into Practice: DevOps for ITIL® Practitioners
LinkedInSept 2022 - View certificate
Delivering Bad News to a Customer
LinkedInMar 2024 - View certificate
Customer Service: Call Control Strategies
LinkedInMar 2024 - View certificate
Building Customer Loyalty
LinkedInOct 2023 - View certificate
Introduction to SD-WAN
LinkedInOct 2023 - View certificate
Fortinet Network Security Expert Level 3: Certified Associate
FortinetAug 2022 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInMar 2024 - View certificate
OPSWAT Academy | OFSA Certification
OPSWAT AcademyApr 2023 - View certificate
Fortinet Certified Fundamentals in Cybersecurity
FortinetNov 2021 - View certificate
OPSWAT Academy | ICIP Certification
OPSWAT AcademyMar 2023 - View certificate
Fortinet Network Security Expert Level 2: Certified Associate
FortinetNov 2021 - View certificate
Fortinet Network Security Expert Level 1: Certified Associate
FortinetNov 2021
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