Rashida Wright

Experience

• 

  TJ Maxx

  Aug 2011 - Aug 2014

  Sales Associate

  Acquired knowledge pertaining to types of stones, metals, and brands while working in jewelry sales. Assisted management in maintaining store organization by developing flow charts for inventory par levels.Greeted customers and assisted with sales transactions, refunds, and applying for TJX Rewards credit card. Set sales goals for he store and departments withing the store.

• 

  Emerald Grande

  Aug 2014 - now

  Encouraging pristine guest service experience for all guests and owners. Troubleshooting any guest concerns. Creating new procedures to assist guest services and front desk with operating efficiently. Setting weekly objectives for front desk to ensure great guest service experience. Empathized with guests and found solutions that will satisfy guests' while adhering to company policies. Used leadership by example to train interns and new guest services representatives. Developed materials to ensure daily tasks are completed and to track and correct reoccurring trends. Worked with management to encourage department cohesion. Encouraged interdepartmental communication to create efficient work processes. Created reservations and implemented changes to existing reservations in a precise and timely manner. Coordinated with related departments to establish a beneficial working environment. Provided recommendations for restaurants, activities, and locations to guests based on inquiries made during calls.Consistently met goals that were set by management and revenue team.

  • Front Desk Manager

    Sept 2015 - now

  • Front Desk Shift Leader

    Aug 2013 - Sept 2015

  • Reservations Specialist

    Aug 2014 - Oct 2014