Jherom M.

Experience

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  Pizza Magic Inc./ Greenwich Philippines

  Jul 2010 - Sept 2011

  Team Leader - Kitchen/ Store Marketing Assistant

  Supervise and guides colleagues to deliver and maintan high standardin food handling and customer services. Supports the Store Marketing Managerin deployment and execution of Marketing efforts to drive sales.Core Responsibilities:● Assigns stations and oversees orders in the kitchen dept.● Assist training and mentoring of new – staffs as they work in their newjobs.● Assist the Store Marketing Manager in delivering the Marketing efforts for the store.

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  Allphones

  Mar 2013 - Oct 2016

  Executes national caravan offers (Tactical Offers) for Allphones which focuseson the region of Visayas and Mindanao. Creates concepts such as Drive-to-Store campaigns; ATL & BTL, leads generation, Data Analysis for weekly andmonthly sales and Micro-Marketing Offers.Core Responsibilities:● Creates Trade Marketing Programs for Postpaid and Outright devices.● Conceptualize and executes Trade Events such as Trade Fair, SalesBlitz, Caravan Executions and Festivals that highlights the products andoffers of the company.● Process in-store merchandising to promote brands and product line –up.● Liaise and cooperates with third party organizations, agencies and relevant internal departments to ensure that all Marketing Elements are in line and ready for deployment and execution. Show less Supports the work of Product Marketing Manager and helps on creating theproduct line up for Postpaid and Outright devices.Core Responsibilities:● Create product line up for Postpaid and Outright devices.● Monitors and process testing and product checking to ensure devicesare approved and ready for selling.● Liaise with suppliers and brand partners to ensure devices are readyand good for product testing.● Compile and distribute reports and datas to monitor total sell out of devices. Show less

  • Regional Trade Marketing Specialist

    Dec 2013 - Oct 2016

  • Product Marketing Assistant / Type Approval

    Mar 2013 - Dec 2013
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  Techbox International Inc.

  May 2016 - Aug 2016

  Social Media Manager

  Manages the community and social media account of Techbox International.Part of the job is to build and execute social media strategy through competitiveresearch, platform determination, benchmarking, and audience identification.Setting up and optimizing company pages within each platform to increase thevisibility of company’s social content.Core Responsibilities:● Creates a Social Media Content Calendar that highlights the offers ofthe company to maintain presence in the social media sites.● Conceptualize and executes in social media strategies to buildaudience with the help of campaigns, ads and updates.● Analyse data’s from social media tools to monitor campaign’s success, branding and insights. Show less

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  TaskUs Philippines

  Oct 2016 - Nov 2017

  Customer Service Associate

  Provides email and phone support for our clients & users across US, EMEA, SENAmarketsCore Responsibilities:● Provides delightful support to members over email and phone.● Ensure that members receive the highest quality of service and that allissues are resolved in the shortest possible time.● Consistently contribute ideas to further improve the memberexperience.● Consistently hit productivity and CSAT goals

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  Divine Grace Real Estate & Dev't Corp

  Nov 2017 - Jun 2018

  Digital Marketing Specialist

  Creates and develops the strategy in marketing the company's products online,utilizing techniques in the field of Social Media, Web analytics, and E-mailmarketing. Creates various online promotions and e-mailing campaigns topromote the company's products, as well as perform consumer research todiscover other ways of reaching customers via the Internet.Core Responsibilities:● Deliberate planning and goal setting on each campaigns● Development of brand awareness and online reputation● Content management and creation of content plans● Cultivation of leads and sales from different online campaigns Show less

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  Red Blocks Digital Consultancy

  Jun 2018 - May 2023

  Digital Marketing Consultant

  As a Digital Marketing Consultant and owner of the company, I'm the Jack of all trades for my clients. I also provide expert information regarding social media marketing, content management, web designing, SEO, SEM, and other key information for the digital success of clients.Core Responsibilities:● Overseeing SEO & SEM Projects for the clients and monitoring its update.● Web designing and ensuring that the clients message is being conveyed in their website and that it creates the right user experience for possible leads.● Social Media Marketing and creation of engaging contents to properly engage with the right market.● Overseeing advertising campaigns and monitoring it to generate more leads and creating more brand awareness for the company. Show less

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  Concentrix

  Nov 2018 - May 2024

  Helps drive critical business decisions by analyzing metrics and designing reports. Communicates results to key stakeholders and provides suggestions based on extracted reports & findings.Core Responsibilities:• Produce ad hoc reports, trending data, and respond to client inquiries• Provide consultation to business leaders on reporting needs, trend analysis and report improvement opportunities• Coordinate the implementation of reporting processes• Develop new reports/graphs, production schedules, and additions/deletions from existing reports• Utilize new data sources for report development• Communicate with project managers to understand client report needs• Produce and verify daily electronic reports using reporting tools• Distribute reports to internal and external clients via e-mail and electronic feeds• Maintain existing reports as well as monthly and year-to-date summaries• Develop trending reports on a request basis Show less Provides support to operations, to help monitor incoming volumes In queues, report on daily attendance schedule adherence of agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance.Core Responsibilities: • Monitors call routing and flow real time• Conducts real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, Staffing requirements, etc.• Approves all real-time offline activities (training, meetings, coaching, etc)• Identifies course of action or makes recommendations relating to staffing deviations (Extended Hours/VTO, Schedule Adjustments, Skill Switches/Leveraging)• Monitors intra-day call and work volume as compared to forecast• Monitors real time activities related to staffing Show less Works as the Member Service Representative and provides support and service to clients of Health Insurance Innovation.Core Responsibilities:• Interact with members and provide high quality services• Investigate and resolve complaints of members to identify the main issue and provide solution to them.• Provide information about the new updates with their insurance and educate them about their benefits• Process transactions on a day-to-day basis to assist the members on their billing and other information about their accounts Show less

  • Reporting Analyst/ Associate

    Jan 2023 - May 2024

  • Real Time Analyst/ Sr. Representative

    Nov 2021 - Jan 2023

  • Member Service Representative/ Advisor

    Nov 2018 - Nov 2021
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  Tsaalamig Milktea Station

  Mar 2020 - now

  Co-Owner

  Co-owner and Founder of the Tsaalamig Milk Tea brand! Initiated the Buy 1 Take 1 for only Php49for Milktea Products and develop the taste, price, and quality of the most affordable Chicken Wings in Antipolo City.Core Responsibilities:● Identifies market opportunities for Tsaalamig Milk Tea● Manage the development and implementation of all products and services that the company offers● Conducts Direct Marketing and Promotion on all platforms to promote the brand● Develop financial estimates for the company which includes timelines and milestones to achieve thegoals that the company have Show less

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  Growve

  May 2024 - now

  ECommerce Reporting Analyst

  Works as eCommerce Reports Analyst wherein I Implemented the use of Power Tools which includes Power Query and Power Automate to automate the creation of reports and generate cleaned data sheets for upload to the system API's of Growve. Responsibilities• Provides daily, weekly and monthly e-commerce reports through data collection, analysis, validation and cleansing.• Interpret data and provide actionable recommendations to improve business processes.• Generate routine and ad-hoc reports and ensure accuracy and completeness of all reports produced.• Monitor APIs and Transact all API records between all systems: ERP, WMS.• Process and invoice all orders; (Open, Released, or Corrections) that come into Growve’s ecosystem.• Coordinate with all team members that work in the system or around the API connections to resolve any order-related issues or discrepancies.• Continuously optimize and improve integration processes to enhance efficiency. Show less